Issue Description

The Tripod Mount or Do-It-All Handle cannot be removed from DJI Pocket 2.

Possible Cause of Issue

1. The disassembly operations are incorrect.

2. The DJI Pocket 2 Handle Port on the Do-It-All Handle is malfunctioning.

Solution

You can refer to the following methods:

· Removing the Tripod Mount

Usually, the Tripod Mount is installed tightly on DJI Pocket 2. The purpose is to prevent the micro tripod from falling off the Tripod Mount when shaking DJI Pocket 2 slightly. Please follow steps below to remove the Tripod Mount:

1. Power off DJI Pocket 2 with the screen facing up horizontally, hold the DJI Pocket 2 body with your left hand, and place the thumb joint of your right hand at the bottom. Hold the Tripod Mount and press it down while pulling it out to remove it.

2. You can install a third-party tripod to the Tripod Mount and swing the Tripod Mount backward.

· Removing the Do-It-All Handle

1. Pull down the Lock Switch of the Do-It-All Handle downwards, and remove the Do-It-All Handle downwards in the direction of the handle.

2. If the Do-It-All Handle still cannot be removed, you can also pull down the Lock Switch of the Do-It-All Handle downwards and shake the Do-It-All Handle left and right to remove it.

If the issue persists after trying the above solutions, please click here to submit an Online Repair Request and send the device back to DJI for inspection.