To learn more about the new features of the DJI Mimo app, please refer to DJI Mimo App v2.7.2 or Later: Profile Section Overview and FAQs
1. Scenario 1: The device is already bound to another DJI account
Cause: Each DJI device can only be bound to one DJI account, and the current device is already bound to another account.
What to Do: The current binding is for display purposes only and will not affect your normal use of the device or your after-sales service benefits. If you need to bind the device to a new account, please contact the owner of the account currently bound to the device and follow the instructions below to unbind it.
Scenario | Steps | Illustration |
Unbind a Device from a DJI Account | (1) Tap "Profile" in the bottom-right corner, then tap "My Devices". (2) Find the device you want to unbound > Swipe left > Tap the red trash can icon > Tap "OK" to complete unbinding. |
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Bind a Device to a DJI Account | Before you begin: Make sure the device is connected to the DJI Mimo app and is not currently bound to any DJI account. (1) Tap "Profile" in the bottom-right corner, then tap "My Devices". (2) Tap "Bind New Device" > Find the device you want to bind > Tap "Bind" to complete binding. |
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2. Scenario 2: Binding failed (-3)
Cause: Your network connection is weak or unstable.
What to Do: Try moving to a more open area with less interference and fewer obstructions, or switch to a different network.
If binding still fails, please follow the steps below to report the issue:
1. Go to "Profile > Contact Us > Log Upload", and submit the issue log.
2. Once the log is uploaded successfully, the screen will refresh and display a QR code. Please take and save a screenshot of the QR code and save it.
3. Send the screenshot to DJI Support, along with: (1) the exact time the error message appeared; and (2) a full screenshot of the error message
A DJI support engineer will review the information you provide, diagnose the issue, and assist you in resolving it.
