Unable to Connect Osmo Pocket or DJI Pocket 2 Using a Mobile Phone Adapter
Applicable products: DJI Pocket 2, Osmo Pocket
1. Check whether your mobile phone is on the DJI Mimo Phone Compatibility List; if not, try using another compatible phone to ensure stability.
2. Remove the mobile phone case before connection to ensure proper contact between the adapter and the phone port.
3. Ensure that the data port on your mobile phone is functioning properly and can be used to transfer data. You can test this by connecting your mobile phone to a computer. If data cannot be transferred, contact the phone's customer service for a hardware inspection.
4. Inspect the contact pins on the adapter and the Universal Port on the device for any defects:
① If there are stains, use anhydrous alcohol to clean the contact pins, wait for the pins to dry, and then try again. If a connection still cannot be established, try other accessories such as the Mini Control Stick or Controller Wheel. If none of these works, send the device back for inspection. Click to submit an Online Repair Request.
② If the adapter is misshapen or loose, purchase a new one from the DJI Store.
5. If you are using an iPhone:
Turn your mobile phone over and connect the adapter in the reverse direction. If this method works, the adapter is probably faulty, and we suggest replacing the adapter. If the connection is still impossible, try forcing your iPhone to restart.
6. If you are using an Android mobile phone:
Ensure that after being connected to an adapter, the mobile phone indicates that it is being charged and prompts you to select a USB connection option.
① If there is no charging indication and no prompt for USB connection options: Try using another mobile phone, such as an iPhone instead of an Android device.
② If there is a charging indication but no prompt for USB connection options: Check whether the developer mode is enabled on the mobile phone. Enable USB debugging and try connecting again.
③ If there are a charging indication and a prompt for USB connection options: Select "Charge only" or "Transfer files" (if "Charge only" does not work, switch to "Transfer files") and then run the DJI Mimo app to try connecting again.
7. Use a different phone on the Compatibility List to conduct a cross test:
① If the connection can be established with phones running a different OS (for example, USB-C adapters for Android do not work but a USB-C to Lightning adapter for iPhones works), this indicates the adapter is faulty. Please purchase a new adapter from the DJI Store.
② If the connection can be established with phones running the same OS (for example, a USB-C adapter for Android works when connected to another mobile phone but does not work when connected to the user's phone), try forcing the phone to restart.
How to force a mobile phone to restart:
Android: Press and hold the power button for over 15 seconds.
iOS: Click here to see how to force an iPhone to restart, and then reset the location and privacy settings by going to [Settings > General > Reset > Reset Location & Privacy].
If the issue persists, provide the following information and contact DJI Support.
① Screenshot of mobile phone model and OS version, which can be taken by going to [Settings > About phone].
② Screenshot of DJI Mimo app version and camera firmware version
③ Video showing the entire process of connection failure, recorded from a third-person perspective
④ Logs from the camera and the time the issue occurred
⑤ QR code screenshot and issue occurrence time after uploading logs using the app
Unable to Connect Wirelessly
Applicable products: Osmo Pocket 4P, Osmo Pocket 4, Osmo Pocket 3, DJI Pocket 2, Osmo Pocket
1. Check whether your mobile phone is on the DJI Mimo Phone Compatibility List; if not, try using another compatible phone to ensure stability.
2. If possible, follow the steps below to reset the camera to factory settings first. If the camera still cannot connect after the reset, continue with the troubleshooting steps below.
Osmo Pocket and DJI Pocket 2: Swipe down in the camera view and tap System Settings > More > Reset.
Osmo Pocket 4 and Osmo Pocket 3: Swipe down in the camera view and tap Settings > Factory Reset.
3. Ensure that both Wi-Fi and Bluetooth on your mobile phone are enabled and no other devices are connected to the phone. If your phone supports WLAN+, WLAN Assist, or other similar features, disable them to prevent automatic Wi-Fi network switching.
4. Ensure your phone has the latest version of the DJI Mimo app, and grant all necessary permissions to the app, including location or GPS access.
Please confirm that your phone has the latest version of the DJI Mimo app installed, and ensure that all required permissions for DJI Mimo app, including location information/GPS location and related permissions, are enabled. Or try reinstalling the app. When reopening the app, select Allow for all permission prompts. Back up any required materials before uninstalling and reinstalling the app!
5. Refer to the following steps to reset the wireless connection (cannot reset if using DJI Pocket 2 with the Do-It-All Handle or Wireless Module):
Osmo Pocket with Wireless Module: Swipe down on the touchscreen to enter the System Settings page. Then, go to Accessories and reset the Wireless Module (swiping from right to left). Upon resetting, try to connect again.
Osmo Pocket 4P、Osmo Pocket 4、Osmo Pocket 3: Swipe down on the camera screen, go to Settings > Wireless Connection > Reset Wi-Fi > Reset, and try reconnecting.
6. Restart the Osmo Pocket series device using both the standard shutdown and forced shutdown methods. Reopen the DJI Mimo app, then follow the steps below to reset the wireless connection. This reset is not available for DJI Pocket 2 when used with the Do-It-All Handle or wireless module.
Osmo Pocket/DJI Pocket 2: Swipe down on the touchscreen to enter the System Settings page. Then, go to Accessories > Do-It-All Handle/Wireless Module.
Osmo Pocket 4P、Osmo Pocket 4、Osmo Pocket 3: Swipe down on the touch screen, go to [Settings > Wireless Connection > Wi-Fi Info], and view the device's Wi-Fi name and password.
After the connection is successful, go to the DJI Mimo app and tap "Device" in the top-left corner of the homepage to directly access the camera view.
7. If the device's Wi-Fi name does not appear on the mobile phone's Wi-Fi list, change the Wi-Fi frequency band of the Osmo Pocket Series device and try again.
How to change the frequency band:
Osmo Pocket with Wireless Module: Swipe down on the touchscreen and go to [Settings > Wireless Connection > Wi-Fi Frequency > 2.4GHz/5.8GHz].
DJI Pocket 2 with Do-It-All Handle or Wireless Module: Connect the device to the phone using the mobile phone adapter, open DJI Mimo and enter the camera view. Go to [More > General > Wi-Fi Frequency (Auto/2.4GHz/5.8GHz)].
Osmo Pocket 4P、Osmo Pocket 4、Osmo Pocket 3: Swipe down on the touchscreen and go to [Settings > Wireless Connection > Wi-Fi Frequency > 2.4GHz/5.8GHz].
8. Use a different phone on the Compatibility List to conduct a cross test and check whether the Wi-Fi of the Osmo Pocket Series device is displayed on the phone's Wi-Fi list.
① If other phones cannot detect the Wi-Fi either, send the Osmo Pocket Series device and accessories back for inspection. Click to submit an Online Repair Request.
② If other phones can detect and connect to the Wi-Fi network, force the problematic phone to restart and try again.
How to force a mobile phone to restart:
Android: Press and hold the power button for over 15 seconds.
iOS: Click here to see how to force an iPhone to restart, and then reset the location and privacy settings by going to [Settings > General > Reset > Reset Location & Privacy].
If the issue persists, provide the following information and contact DJI Support.
① Screenshot of mobile phone model and OS version, which can be taken by going to [Settings > About phone].
② Screenshot of DJI Mimo app version and camera firmware version.
③ Screenshot with Wi-Fi, Bluetooth, and location services enabled on the mobile phone;
④Video showing the entire process of connection failure, recorded from a third-person perspective.
⑤ Logs from the camera and the time the issue occurred.
⑥ QR code screenshot and issue occurrence time after uploading logs using the app.
