Error Code

Error Message Icon

Solution

ERR23

The display of the DJI Power indicates "ERR23", and the DJI Home app prompts "AC output port short circuit".

1. There is an issue with the appliance connected to the AC output port. Please replace it with another appliance to check if the new one functions properly.
2. If the other appliance is functioning correctly, it is recommended to check whether the current appliance can work properly.
3. If the other appliances are also not functioning properly, please contact DJI Support.

ERR84
ERR85

The display of the DJI Power indicates "ERR84""ERR85",, and the DJI Home app prompts "SDC output error".

1. Restart the device.
2. If all the above fails, please contact DJI Support.

ERR24
ERR31
ERR33
ERR34
ERR61

The display of the DJI Power indicates  "ERR24""ERR31""ERR33""ERR34" "ERR61" and the DJI Home app prompts "Device overheated".

1. If the current firmware version of the power station is not the latest, please update to the latest.
2. Wait for the power station to cool down before using it.
3. If possible, please place the power station in a cool and well-ventilated area for use.

ERR30

The display of the DJI Power indicates "ERR30", and the DJI Home app prompts "Temperature sensor error".

1. Restart the device.
2. If all the above fails, please contact DJI Support.

ERR22

The display of the DJI Power indicates "ERR22", and the DJI Home app prompts "AC output overloaded".

1. Remove any appliances that exceed the maximum continuous output power (e.g., for DJI Power 1000, the connected appliance should not exceed 2200W, which is its maximum continuous output).
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR80
ERR81
ERR82
ERR83

The display of the DJI Power indicates "ERR80""ERR81""ERR82""ERR83" and the DJI Home app prompts "SDC port function error".

1. Reconnect the accessory on the SDC port.
2. Restart the power station.
3. If multiple restarts cannot resolve the issue, please contactDJI Support.

ERR92
ERR93

The display of the DJI Power indicates "ERR92""ERR93", and the DJI Home app prompts "Error in charger plugged into SDC port".

1. Reconnect the accessory on the SDC port.
2. Restart the power station.
3. If multiple restarts cannot resolve the issue, please contact DJI Support.

ERR86
ERR87

The display of the DJI Power indicates "ERR86""ERR87", and the DJI Home app prompts "SDC hardware error"

SDC hardware error，please contact DJI Support and send it back for inspection.

ERR36

The display of the DJI Power indicates "ERR36", and the DJI Home app prompts "Battery cell voltage too low".

1. Fully charge the power station, let it idle for 24 hours, then discharge it to 20%, and fully charge it again.
2. If it is unable to charge, or the above solution does not resolve your issue, please contact DJI Support.

ERR88
ERR89

The display of the DJI Power indicates "ERR88""ERR89", and the DJI Home app prompts "DJI Intelligent Flight Battery overheated".

1. Wait for the DJI aircraft battery to cool down before it automatically resumes charging.
2. Reinsert the battery into the aircraft.
3. Restart the power station.

ERR41

The display of the DJI Power indicates "ERR41", and the DJI Home app prompts "Battery temperature too low".

1. The current temperature of the battery cell is low. In low-temperature conditions, the activity of the chemical substances within the battery decreases, leading to a decline in battery performance.
2. Please use within the temperature range specified in the product user manual: Power supply ambient temperature: -10℃ to 45℃; charging temperature range: 0℃ to 45℃.
3. Lower the power consumption of the electrical appliance connected to the AC port and then enable the AC function again.
4. Restart the power station.
5. If the above solution does not resolve your issue, please contact DJI Support.

ERR37

The display of the DJI Power indicates "ERR37", and the DJI Home app prompts "Battery cell voltage too high".

1. Restart the device.
2. If all the above fails, please contact DJI Support.

ERR26

The display of the DJI Power indicates "ERR26", and the DJI Home app prompts "Hardware malfunction".


hardware error，please contact DJI Support and send it back for inspection.

ERR25

The display of the DJI Power indicates "ERR25", and the DJI Home app prompts "Internal hardware error".

1. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
2. If the above solution does not resolve your issue, please contact DJI Support.

ERR10

The display of the DJI Power indicates "ERR10", and the DJI Home app prompts "AC input voltage too high".

1. The current connection of the power station to the grid power is unstable, resulting in low voltage. Please try again later and check if the error message disappears.
2. If it still exists, confirm with the local power supply bureau whether the home grid is functioning normally. If it is confirmed normal but the error message error still exists, please contact DJI Support.

ERR12

The display of the DJI Power indicates "ERR12", and the DJI Home app prompts "AC input overloaded".

1. Remove any appliances that exceed the maximum continuous output power (e.g., for DJI Power 1000, the connected appliance should not exceed 2200W, which is its maximum continuous output).
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR14

The display of the DJI Power indicates "ERR14", and the DJI Home app prompts "AC input under-frequency".

1.When the ac frequency of the power station differsfrom the frequency of the power grid (for example, when usingthe device indifferent regions), only recharging is supported and the power station cannot charge external devices. In this case, the screen will display an errorcode (ERR13 or ERR14). Pressand hold the AC button for more than 10 seconds to switch the frequency and resume normal use.
2.The current connection of the power station to the grid power is unstable, resulting in low voltage. Please try again later and check if the error message disappears.
3. If it still exists, confirm with the local power supply bureau whether the home grid is functioning normally. If it is confirmed normal but the error message error still exists, please contact DJI Support.

ERR13

The display of the DJI Power indicates "ERR13", and the DJI Home app prompts "AC input over-frequency".

1.When the ac frequency of the power station differsfrom the frequency of the power grid (for example, when usingthe device indifferent regions), only recharging is supported and the power station cannot charge external devices. In this case, the screen will display an errorcode (ERR13 or ERR14). Pressand hold the AC button for more than 10 seconds to switch the frequency and resume normal use.
2.The current connection of the power station to the grid power is unstable, resulting in low voltage. Please try again later and check if the error message disappears.
3. If it still exists, confirm with the local power supply bureau whether the home grid is functioning normally. If it is confirmed normal but the error message error still exists, please contact DJI Support.

ERR11

The display of the DJI Power indicates "ERR11", and the DJI Home app prompts "AC input voltage too low".

1. The current connection of the power station to the grid power is unstable, resulting in low voltage. Please try again later and check if the error message disappears.
2. If it still exists, confirm with the local power supply bureau whether the home grid is functioning normally. If it is confirmed normal but the error message error still exists, please contact DJI Support.

ERR4

The display of the DJI Power indicates "ERR4", and the DJI Home app prompts "Battery management system (BMS) software version error".

1. Connect the power station to DJI Assistant 2 (Power Series) to update to the latest firmware.
2. For Power 1000, you can connect to the DJI Home app to update the firmware using a DJI Power Dongle. For Power 2000, you can directly connect to the DJI Home app to update the firmware.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR19

The display of the DJI Power indicates "ERR19", and the DJI Home app prompts "DC output port short circuit".

1. Please remove the charging cable and all loads from the device, then power off it and wait for 30 seconds before restarting.

2. If all the above fails, please contact DJI Support.

ERR17

The display of the DJI Power indicates "ERR17", and the DJI Home app prompts "DC output port overcurrent".

1. Please remove the charging cable and all loads from the device, then power off it and wait for 30 seconds before restarting.

2. If all the above fails, please contact DJI Support.

ERR15

The display of the DJI Power indicates "ERR15", and the DJI Home app prompts "DC output voltage too high".

1. Please remove the charging cable and all loads from the device, then power off it and wait for 30 seconds before restarting.

2. If all the above fails, please contact DJI Support.

ERR18

The display of the DJI Power indicates "ERR18", and the DJI Home app prompts "DC output overloaded".

1. Please remove the charging cable and all loads from the device, then power off it and wait for 30 seconds before restarting.

2. If all the above fails, please contact DJI Support.

ERR16

The display of the DJI Power indicates "ERR16", and the DJI Home app prompts "BUS output undervoltage protection".

1. Ensure the power supply is above 50%, turn off the power, wait for 3 minutes, and then restart.
2. If unable to power on, please contact DJI Support.
3. If unable to power devices around 500W (such as hair dryers, TVs, etc.), please contact support.
4. If able to power devices above 500W, please fully charge the power supply and check if the error disappears. If it does not, please contact support.

ERR20

The display of the DJI Power indicates "ERR20", and the DJI Home app prompts "DC input voltage too high".

1. Please remove the charging cable and all loads from the device, then power off it and wait for 30 seconds before restarting.

2. If all the above fails, please contact DJI Support.

ERR21

The display of the DJI Power indicates "ERR21", and the DJI Home app prompts "DC output voltage too low".

1. Please remove the charging cable and all loads from the device, then power off it and wait for 30 seconds before restarting.

2. If all the above fails, please contact DJI Support.

ERR91

The display of the DJI Power indicates "ERR91", and the DJI Home app prompts "SDC Lite port does not support connecting to expansion battery".

DJI Power Expansion Battery 2000 cannot be connected to the SDC Lite. Instead, it must be inserted into the SDC.

ERR90

The display of the DJI Power indicates "ERR90", and the DJI Home app prompts "SDC port does not support connecting to dongle".

The DJI Power Dongle cannot be connected to the SDC. Instead, it must be inserted into the SDC Lite.

ERR63

The display of the DJI Power indicates "ERR63", and the DJI Home app prompts "Charging overcurrent".

1. Remove any appliances that exceed the maximum continuous output power (e.g., for DJI Power 1000, the connected appliance should not exceed 2200W, which is its maximum continuous output).
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR45

The display of the DJI Power indicates "ERR45", and the DJI Home app prompts "Battery malfunction".

The battery is faulty，Please contact the DJI customer support team and return it for inspection.

ERR40

The display of the DJI Power indicates "ERR40", and the DJI Home app prompts "Battery cell voltage unstable".

1. Restart the device.
2. If all the above fails, please contact DJI Support.

ERR35

The display of the DJI Power indicates "ERR35", and the DJI Home app prompts "Battery cell voltage too high".

1. Restart the device.
2. If all the above fails, please contact DJI Support.

ERR68

The display of the DJI Power indicates "ERR68", and the DJI Home app prompts "Abnormal fan speed".

1. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
2. If the above solution does not resolve your issue, please contact DJI Support.

ERR2

The display of the DJI Power indicates "ERR2", and the DJI Home app prompts "Software version error".

1. Connect the power station to DJI Assistant 2 (Power Series) to update to the latest firmware.
2. For Power 1000, you can connect to the DJI Home app to update the firmware using a DJI Power Dongle. For Power 2000, you can directly connect to the DJI Home app to update the firmware.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR43

The display of the DJI Power indicates "ERR43", and the DJI Home app prompts "Device overcurrent".

1. Remove any appliances that exceed the maximum continuous output power (e.g., for DJI Power 1000, the connected appliance should not exceed 2200W, which is its maximum continuous output).
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR42

The display of the DJI Power indicates "ERR42", and the DJI Home app prompts "Device has water damage".

The equipment is suspected of water ingress, please contact DJI Support and send it back for inspection.

ERR44

The display of the DJI Power indicates "ERR44", and the DJI Home app prompts "Output port short circuit".

1. Restart the device.
2. If all the above fails, please contact DJI Support.

ERR62

The display of the DJI Power indicates "ERR62", and the DJI Home app prompts "Output overloaded".

1. Remove any appliances that exceed the maximum continuous output power (e.g., for DJI Power 1000, the connected appliance should not exceed 2200W, which is its maximum continuous output).
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR67

The display of the DJI Power indicates "ERR67", and the DJI Home app prompts "Communication error between main board and battery management system (BMS)".

1. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
2. If the above solution does not resolve your issue, please contact DJI Support.

ERR65

The display of the DJI Power indicates "ERR65", and the DJI Home app prompts "Communication error between main board and SDC port".

1. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
2. If the above solution does not resolve your issue, please contact DJI Support.

ERR64

The display of the DJI Power indicates "ERR64", and the DJI Home app prompts "Communication error between main board and USB port".

1. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
2. If the above solution does not resolve your issue, please contact DJI Support.

ERR3

The display of the DJI Power indicates "ERR3", and the DJI Home app prompts "Communication error between main board and inverter".

1. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
2. If the above solution does not resolve your issue, please contact DJI Support.

ERR3

The display of the DJI Power indicates "ERR3", and the DJI Home app prompts "Software version error in accessories plugged into SDC port".

1. Connect the power station with the accessory, and connect the power station to DJI Assistant 2 (Power Series) to update to the latest firmware.
2. For Power 1000, you can connect to the DJI Home app to update the firmware using a DJI Power Dongle. For Power 2000, you can directly connect to the DJI Home app to update the firmware.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR32

The display of the DJI Power indicates "ERR32", and the DJI Home app prompts "Device temperature too low".

1. The current temperature of the battery cell is low. In low-temperature conditions, the activity of the chemical substances within the battery decreases, leading to a decline in battery performance.
2. Please use within the temperature range specified in the product user manual: Power supply ambient temperature: -10℃ to 45℃; charging temperature range: 0℃ to 45℃.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR27

DJI Power Series products indicate "ERR27" "Grid waveform anomaly or AC side anomaly."

Current grid fluctuations have been detected. To ensure device safety, please temporarily turn off high-power electrical appliances or wait for a while before charging the power supply. If multiple attempts still cannot resolve the issue, please contact DJI Support.

ERR66

The display of the DJI Power indicates "ERR66", and the DJI Home app prompts "Communication error between main board and inverter".

1. If the power supply is currently connected to the mains, disconnect it from the mains power.
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 minutes.
3. If the above solution does not resolve your issue, please contact DJI Support.

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DJI HOME APP indicates  "Suspected power outage. Check household electrical network",

Detected suspected power outage or device connection anomaly. If it's not a power outage, please ensure the device is properly connected and the home grid circuit is stable.

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DJI HOME APP indicates "Device battery low. Charge in time"

The current power supply is low, please charge the power supply promptly to avoid affecting its functionality.

ERR69

The Display of the DJI Power indicates "ERR69", and the DJI Home app prompts "USB-C output error".

1. Remove devices connected to the USB-C Port.
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR70

The display of the DJI Power indicates "ERR70", and the DJI Home app prompts "USB-A output error".

1. Remove the connected device from the USB-A port.
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it on after 30 seconds.
3. If the above solution does not resolve your issue, please contact DJI Support.

ERR71

The display of the DJI Power indicates "ERR71", and the DJI Home app prompts "Charging cable incompatible".

1. Use the original Power Cable to avoid charging failure or safety issues caused by non-original cables.
2. Restart the power.
3. If the above solution does not resolve your issue, please contact DJI Support.

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DJI Power Series products display "Low Battery Alarm Active"

The current power supply is low, please charge the power supply promptly to avoid affecting its functionality.

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DJI Power Series products display "Car battery low. Check battery health"

Car battery depletion detected. Please check the status of the car battery and address it promptly if abnormal.

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DJI Power Series products display "Output power decreased. Charge promptly"

1. The power supply has low battery. Please remove all electrical appliances from the power supply and charge it promptly.
2. When the power supply's battery level exceeds 10% of the "discharge lower limit" parameter, it will automatically restore UPS function or ECO mode.

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DJI Power Series products display the message "Energy Saver mode unavailable. Power grid disconnected"

1. The power device has detected a change in usage Scenario. Currently, to protect your power safety, ECO mode is paused.
2. If you wish to re-enter ECO mode, please ensure the AC power charging cable is correctly connected to the power grid and remains stable.
3. Re-enable ECO mode to resume normal use.

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DJI Power Series products display the message "Energy Saver mode can be resumed"

You can now re-enter ECO mode. Please ensure the AC power charging cable is correctly connected to the power grid and remains stable. Re-enable ECO mode to resume normal use.

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DJI Power Series products prompt "Device temperature too low".

1. Please use the product within the temperature range specified in the product User Manual: Operating ambient temperature: -10°C to 45°C, Charging ambient temperature: 0°C to 45°C.
2. If the above solution does not resolve your issue, please contact DJI Support.