If you are unable to bind a device to your account in the DJI Mimo app, please refer to [DJI Mimo App] Troubleshooting Binding Failures Between DJI Devices and DJI Accounts for assistance.
Feature Overview
Path: DJI Mimo > Profile
Feature Description
1. Binding and Unbinding Devices to/from Your DJI Account
Scenario | Steps | Illustration |
Unbind a Device from a DJI Account | (1) Tap "Profile" in the bottom-right corner, then tap "My Devices". (2) Find the device you want to unbound > Swipe left > Tap the red trash can icon > Tap "OK" to complete unbinding. |
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Bind a Device to a DJI Account | Before you begin: Make sure the device is connected to the DJI Mimo app and is not currently bound to any DJI account. (1) Tap "Profile" in the bottom-right corner, then tap "My Devices". (2) Tap "Bind New Device" > Find the device you want to bind > Tap "Bind" to complete binding. |
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2. View Information About Devices Under Your Account or Currently Connected Devices
How to access: Tap the image of the relevant device.
Binding Status | When Connected | When Not Connected |
Bound to your DJI account | Device name, activation date, SN, DJI Care Refresh details, and the option to check for firmware updates | Device name, activation date, SN, and DJI Care Refresh details |
Not bound to your DJI account | Device name, activation date, SN, DJI Care Refresh details, and the option to check for firmware updates | / |
3. Trigger a Beep or Power Osmo Nano On/Off (Currently supported only on Osmo Nano.)
4. Settings
Primary Option | Secondary Option | Description |
Mobile Network | When disabled, uploads and downloads for features that require a network connection are available only over Wi-Fi. When enabled, mobile data can also be used. | |
Auto Firmware Download via Wi-Fi | When disabled, new firmware must be downloaded manually. When enabled, new firmware will be downloaded automatically over Wi-Fi. If the camera is connected to the mobile device when the download is complete, the firmware will be installed automatically. Otherwise, you will need to tap “INSTALL” manually. | |
Analysis & Improvement | DJI Device Information | Authorize DJI to access DJI device information to activate the device. If disabled, the device will not be activated, and the status of DJI Care service plans and related information may not be updated in a timely manner. |
DJI Product Improvement Program | Join the Product Improvement Program to help DJI improve its products and services through the daily automatic submission of diagnostic and usage data. DJI will not collect your personal or private information. | |
Personal information list | Display a list of personal information that will be used by the app services in different scenarios. | |
Third Party Information Sharing List | To provide and optimize our services, our app integrates SDKs of third parties. While these third-party SDKs help us deliver more comprehensive services to you, they may collect your personal information. | |
Change Password | Change the password of the currently logged-in account. | |
Change Mobile Number | Change the phone number linked to the current account. | |
Delete Account | Delete the currently logged-in account. This action cannot be undone. | |
Replay Beginner Tutorial | Reset the operational guides in DJI Mimo that appear when you connect a new device or open the app for the first time. | |
Language | Change the app language. | |
Clear All | Clear all cached data of the app. | |
Clear App Cache | Clear temporary cached data generated during app use. This will not affect normal app usage. | |
Clear Camera Low-Res Preview Cache | Clearing this cache will not affect camera use or drafts. | |
Clear Camera Draft Cache | After clearing, editing drafts generated while connected to a camera will no longer be available. | |
About | "Rate DJI Mimo", "Terms of Use and Privacy Policy", and other options. |
5. Personal Center
Option | Description |
WORKS | View videos uploaded to SkyPixel by this account. |
LIKES | View videos you liked under Featured Videos on the DJI Mimo Home page. |
6. Exchange Service
This entry is displayed only during the 30-day period starting from 00:00 on the day after the currently selected device is activated.
7. DJI Care Express
This entry is displayed if the currently selected device is bound with a DJI Care service plan and the plan is still valid.
8. Main-in Repair: https://repair.dji.com/repair/index
9. Service Progress: https://repair.dji.com/trace/list
10. Contact Us
Option | Description |
Live Chat | Takes you to the Online Support page, where you can contact a live technical support agent. |
Log Upload | Entry for uploading app logs. |
11. Sports Training
The DJI Mimo app can record activity routes using only your phone, without connecting to a camera. This feature works independently, so basic activity data such as location, time, distance, and speed can still be collected even when no accessories are connected.
12. Wireless
Configure and adjust the parameters of connected DJI Mic Series products.
13. DJI Forum: https://bbs.dji.com/
14. DJI Store: https://store.dji.com/
15. Order History: https://my.dji.com/orders
FAQ
1. Why can’t I find the “Mail-in Repair” or “Service Progress” entry on the “Profile” tab?
This may occur if this service is not available in your region or if your network connection is unstable. Please check your internet connection or try switching to a different network.
2. Why can’t I find the “Exchange Service” or “DJI Care Express” entry on the “Profile” tab?
The “Exchange Service” entry is hidden by default once the product’s replacement period has expired.
The “DJI Care Express” entry is only available for devices covered by a valid DJI Care Refresh plan. We apologize for any inconvenience this may cause.
