Issue Description

1. The touchscreen on an Osmo Pocket series/Osmo Action series product is displayed normally. However, the live view displays a black screen, flickering, or getting stuckafter the DJI Mimo app is connected.

2. The live view displays a black screen, flickering, or getting stuckafter the Osmo Pocket /Osmo Action series product is powered on.

There is an image transmission issue after the DJI Mimo app is connected.

Possible Cause 1 of Issue: The mobile device is not compatible, or there is a performance issue with the mobile device.

The mobile device is not compatible, or there is a performance issue with the mobile device, such as overheating issue.

Solution

1. Go to the “Settings - General - About” interface in the DJI Mimo app and enable “Software Decoding”.

2. Restart the mobile device and your DJI product. If the mobile deviceis overheated, it is recommended to disconnect and turn off the display. Let it stand still in a dry and ventilated environment. Wait for several minutes and reconnect it. If the issue appears again, it is recommended to use a mobile device on the compatibility list and try again.

Possible Cause 2 of Issue: The mobile phone's insufficient storage space.

The mobile phone’s storage space is insufficient, resulting in a frozen screen.

Solution

Clean storage space on your mobile device e and reconnect it.

Possible Cause 3 of Issue: There is an error with the DJI device’s hardware.

Solution

Restart the DJI device and mobile device, and try to connect them again.

If the issue persists after the above solutions have been tried, please get in touch with DJI Support for help.

The live view is a blackout, flickering, or getting stuck after the DJI Osmo Pocket series/DJI Osmo Action series product is powered on.

Possible Cause of Issue: The product’s hardware is malfunctioning.

There is an error with the DJI product’s touchscreen, or the product fails to start.

Solution

After the Osmo Action series camera unit is powered on, the Status LED will be solid green.

After the Osmo Pocket series product is powered on, the gimbal will automatically recenter.

If the touchscreen does not light up after the product is powered on, please restart it again.

If the screen persists after the device is restarted again, please get in touch with DJI Support for help.