1. If you have trouble linking DJI Avata Series products with DJI goggles, motion controllers, or FPV remote controllers, please refer to the following: What is the solution for linking failures with DJI Avata Series products?
2. Make sure that both the craft and the remote controller are turned on, and that the craft arm light is on;
3. Please check if the app updated to the latest version.
Follow the steps below to check your app version.
Open the DJI Fly app, tap Profile > Settings, and scroll down to the bottom of the page to view the app version.
Click here to scan the QR code and check if you have installed the latest DJI Fly app.
Open the DJI GO 4 app, tap Me > Settings, and scroll down to the bottom of the page to view the app version.
Click here to scan the QR code and check if you have installed the latest DJI GO 4 app.
If you are using the iOS device, after scanning the QR code, you will be redirected to the App Store; if the App has not been upgraded to the latest version, it will show "Update", please click to update it.
If you are using the Android device, after scanning the QR code, the latest version of the App will be displayed, please check the App version; if it is not the latest version, please upgrade manually.
Issue Description
After launching the DJI Fly or DJI GO 4 app prompts “Aircraft Disconnected” or “Aircraft not connected to RC.”
Possible Cause of Issue: The aircraft is incompatible with the remote controller
When the aircraft and the remote controller models are not matched, they cannot be linked for use.
Solution
Before using the aircraft, please confirm that the aircraft and the remote controller models match.
Possible Cause of Issue: The aircraft and the remote controller firmware versions are inconsistent
When the aircraft and the remote controller firmware versions are inconsistent, the remote controller will be unable to link with the aircraft to control its takeoff.
Solution
Taking DJI Mavic 3 as an example:
1. Check for updates
After linking the aircraft to the remote controller, launch the DJI Fly app. The app will automatically check whether the aircraft and the remote controller firmware version need to be updated. If an update is required, the app will prompt a message. For example, “New firmware update available for DJI Mavic 3”.
2. Update Process
Tap the update prompt to enter the updated interface. Tap “Start Update” to update the firmware. During the update process, please ensure that the mobile device is connected to the Internet.
Please do not power off the mobile device or exit the DJI Fly app during an update. After the update is completed, the aircraft will automatically restart.
When the app prompts “Update Success,” it indicates that the firmware has been updated.
Possible Cause of Issue: The aircraft is not linked to the remote controller.
When the Aircraft Status Indicator blinks yellow twice every two seconds, and the leftmost indicator on the remote controller is sold red (or blinks red), it may indicate a connection error due to a linking failure between the aircraft and the remote controller.
Solution
Re-link the aircraft by reference to Aircraft Linking Guide.
