Support situation

DJI Fly 

Flight Records Synchronization

Applicable Products: DJI Mavic 4 Pro, DJI Flip, DJI Air 3S, DJI Neo, DJI Mini Series, DJI Avata Series, DJI Mavic 3 Pro, DJI Mavic 3, DJI Mavic 3 Classic, DJI Air 3, DJI Air 2S, Mavic Air 2, DJI FPV.

Please refer to the following tutorial to learn about the Flight Records Synchronization:

Flight Record Authorization

We have always valued user privacy and are committed to continuously strengthening data security protection.

Our data protection policy requires us to access user flight record data based on the user's explicit authorization, while ensuring that we could provide you with timely and effective support.

DJI Fly App V1.13.0 * launched the "Authorize DJI to use flight records" function.

If you need services such as data analysis and accident cause determination, you could kindly turn on this function and authorize us to access the flight data synchronized to the DJI server in your DJI account, so that we could quickly analyze the data and locate issues with your authorization , thereby providing more accurate service support.

At the same time, we would like to remind you that when conducting cases or services such as data analysis and accident cause determination, please do not turn off this function. After the case is completely resolved, you could freely choose whether to turn it off or not.

*DJI Fly App V1.13.0 or the above version supports the "Authorize DJI to use flight records" function; versions below V1.13.0 do not have this function, which means you could upload flight records, but could not authorize DJI to view your flight data, which may cause any inconvenience.

「Profile > Settings > Sync Flight Data > Flight Record Authorization」

When the aircraft is used without goggles

1. Launch the DJI Fly app and enter the home screen. Tap “Profile > More > Flight Data”.

2. When “Auto-Sync Flight Records” is not enabled, a prompt will appear stating whether to enable this function after entering this page. Please tap “Enable” to finish synchronization of flight records.

3.  If the prompt is canceled, you can check whether quick “Enable” is displayed on the top of the same page or enter the DJI Fly home page. Tap “Profile > Settings > Sync Flight Data > Auto-Sync Flight Records” and tap “Enable”.

When the aircraft is used together with goggles

1. Please make sure that the DJI Fly app is version V1.3.0 and above.

2. Follow the steps below to connect the goggles to the DJI Fly app:

Method 1: Connect the DJI FPV Goggles V2 to a smartphone via an OTG cable and a Type-C or Lightning cable. 

Method 2: Connect the DJI FPV Goggles V2 to a smartphone via a Type-C to Type-C PD Cable or Type-C to Lightning cable.

3. Launch the DJI Fly app and enter the home screen. Tap “Profile > More > Flight Data”.

4. When “Auto-Sync Flight Records” is not enabled, a prompt will appear stating whether to enable this function after entering this page. Please tap “Enable” to finish synchronization of flight records.

5.  If the prompt is canceled, you can check whether quick “Enable” is displayed on the top of the same page or enter the DJI Fly home page. Tap “Profile > Settings > Sync Flight Data > Auto-Sync Flight Records” and tap “Enable”.

Log Upload

Please refer to the following tutorial to learn about the "Log Upload":

1. Choose「Service > Support > Log Upload」to enter the log upload page.

2. Select the date of Occurrence, and then select the desired "Flight Record" and "App Log". (It is recommended to select all flight records)

3. Fill in the issue description, specifying when the issue occurred, how it occurred, and what the outcomes were.

4. If there are any relevant screenshots or screen recordings related to the issue, please upload them together.

5. After completing all the content, please tap the "Submit" button to upload.

6. After uploading successfully, please take a screenshot or photo of the successful submission page and contact DJI Support for further assistance. 

Flight Record & Flight Controller Data Export

If you need to export the flight record & flight controller data, please refer to DJI Fly and DJI GO 4 Flight Record & Flight Controller Data Export Guide.

DJI GO 4

Flight Records Synchronization

Applicable Products: Mavic 2 Pro/Zoom, Mavic Pro, Mavic Air, Phantom 4 Series(Except RTK), Spark, Inspire 2, Matrice 200, Matrice 210, Matrice 210 RTK.

1. Launch DJI GO 4, and enter the main interface. Tap “Profile > Flight Data”.

2. Tap the cloud-shaped synchronization button in the top right, and check “Upload Flight Data”. Tap “Start Synchronization”, wait until the synchronization is finished, and then tap the “Finish” button.

If the synchronization fails, please get access to 4G network to re-synchronize. If the synchronization fails several times, please contact DJI Support.

Flight Record & Flight Controller Data Export

If you need to export the flight record & flight controller data, please refer to DJI Fly and DJI GO 4 Flight Record & Flight Controller Data Export Guide.