Applicable Products
• DJI Mavic Series：DJI Mavic 4 Pro, DJI Mavic 3 Pro, DJI Mavic 3 Classic, DJI Mavic 3.
• DJI Flip Series: DJI Flip.
• DJI Air Series: DJI Air 3S, DJI Air 3, DJI Air 2S, Mavic Air 2.
• DJI Neo Series: DJI Neo 2, DJI Neo.
• DJI Mini Series：DJI Mini 5 Pro, DJI Mini 4K, DJI Mini 4 Pro, DJI Mini 2 SE, DJI Mini 3, DJI Mini 3 Pro, DJI Mini SE, DJI Mini 2.
• DJI Avata Series：DJI Avata 2, DJI Avata.
• Producing a Flyaway Report is to help mark an aircraft as lost. Once the flyaway aircraft report is confirmed, the aircraft will be prohibited from any further use.
• Only above camera drone models support producing Flyaway Aircraft Reports.
• If you have not yet submitted a flyaway case via Flyaway Service, click here. After a successful registration, a DJI customer service agent will contact you with a service solution.
• If the remote controller and account are not bound with the drone before flyaway, it is unable to produce a Flyaway Aircraft Report. For how to bind the remote controller and account with the drone, please refer to: DJI Fly App Account and Device Binding Guide.
• If you are using the DJI Matrice 4T, DJI Matrice 4E, DJI Mavic 3E, DJI Mavic 3T, DJI Mavic 3M, Matrice 30, and Matrice 30T, please refer to DJI Pilot 2 App Account and Device Binding/Unbinding/Producing a Flyaway Aircraft Report Guide.
Tutorial Video
Producing a Flyaway Aircraft Report
1. Connect the remote controller to a mobile device (or use a remote controller with built-in screen). Run the DJI Fly app, tap “Profile” and log in with the bound account. Go to “Device Management” and select the corresponding aircraft to produce a Flyaway Aircraft Report.
• For DJI Avata Series and DJI FPV, it is necessary to connect the goggles to a mobile device (via cable) and log into the DJI Fly app with the bound account.
• If there are more than one aircraft shown on “Device Management”, please select the corresponding one to produce a Flyaway Aircraft Report.
• If no device can be found under Device Management, check if you are logged into the account associated with the aircraft. If you have forgotten the account, please contact DJI Support for further assistance.
2. Tap "Aircraft Flyaway" at the bottom of the "Account and Device" page.
If your app version is earlier than 1.13.0, please update the app to the latest version.
How to check the DJI FLY app version:
You can click 「Profile> Settings」 to access the Settings page, Scroll down the left menu to the bottom, then you could check the current FLY app version.
• Do not tap “Remove Device from Account” under “Account and Device”. Otherwise, a Flyaway Aircraft Report cannot be produced.
• If the "Aircraft Flyaway" button is not displayed on the "Account and Device" or "Value Added Service" page, please ensure that the currently in-use remote controller (or goggles) is consistent with the remote controller shown on the "Value-added Service” page.
3. After tapping “Aircraft Flyaway”, enter the process of producing a Flyaway Aircraft Report. Please carefully read the Flyaway Aircraft Report prompt. If you are certain that you need to produce a Flyaway Aircraft Report and have no further questions, tap "Next".
4. Check the aircraft's serial number and then tap “Confirm”.
5. Confirm that the aircraft has been lost and complete the flyaway report.
6. Upon tapping "Confirmed Lost", a 10-second countdown will commence.
7. When “Flyaway aircraft report confirmed” is shown, it indicates that the Flyaway Aircraft Report has been produced.
