Issue Description

It is unable to connect the computer for footage transfer.

 

Cause of Issue

1.  The drone is not powered on. (Footage transfer is available when DJI Avata series is powered off.)

2.  There is an error with the data cable.

3.  The port on the computer is malfunctioning.

4.  The port on the drone is malfunctioning.

 

Solution

1. Charge the drone (except DJI Avata series) to more than 50%, power it on and try to connect the computer again.

2. Try using a normally functioning data cable. You can view the tutorial for a step-by-step guide to exporting photos or videos via a USB cable:

3. Use another USB port on the computer. If the issue persists, please restart your computer.

* If available, try to use another computer.

 

If the issue cannot be resolved through the above solutions, please send the product back to DJI for testing, and click to submit an Online Repair Request.

 

Issue Description

It is unable to connect the computer to export flight controller data.

 

Cause of Issue 

The drone cannot be recognized by DJI Assistant 2.

 

Solution

1.  Please check if the version of DJI Assistant 2 is the latest. If not, install the latest version of the software or update it to the latest version;

Different aircraft use different versions of DJI Assistant 2, please check the following list to download the corresponding software based on your product model.

Product Model	Download
DJI Air 3S DJI Neo DJI Mini 4K DJI Avata 2 DJI Mini 4 Pro DJI Air 3 DJI Mavic 3 Pro DJI Mini 2 DJI Air 2S DJI Mini SE DJI Mavic 3 DJI Mini 3 Pro DJI Avata DJI Mavic 3 Classic DJI Goggles N3 DJI Goggles 3 DJI Goggles 2 DJI O4 Air Unit Series DJI O3 Air Unit DJI Mini 3 Mavic Air 2 DJI FPV Mavic 2	Click Here
DJI Mavic 2 Enterprise Series DJI Smart Controller Mavic Mini	Click Here
Phantom 4 Phantom 4 Pro Phantom 4 Advanced Phantom 4 Pro V2.0 Phantom 4 RTK P4 Multispectral D-RTK 2	Click Here
DJI Goggles DJI Goggles RE DJI Digital FPV System	Click Here

2. Check whether the connected device is powered on.

3. Check whether the computer is running antivirus software. If yes, please turn off the antivirus software first, and then reinstall DJI Assistant 2.

4.  Replace the USB cable used for connecting the computer.

5.  Right click "My Computer" > "Manage" > select "Device Manager" to check if there is an error with the driver. When installing DJI Assistant 2, the latest version of DJI driver will be installed to your computer. If the driver is abnormal, please check and make sure that DJI Assistant 2 installed is supported by the corresponding product.

6.  Try using another computer if available.

 

If the issue cannot be fixed through the above solutions, please contact DJI Support for further assistance.