DJI Care Express offers an effective and efficient option for replacement to ensure that you receive the replaced product sooner. In certain locations, DJI Care Express provides two different options: Basic and Premium. Please refer to DJI Care Express to initiate the application process.
There are two types of DJI Care Express plans: Basic and Premium.
* DJI Care Express Premium is currently limited to the United States in North America. For updates on availability in other regions, please stay tuned.
By choosing DJI Care Express Basic, DJI will ship out the replacement after receiving your unit.
By choosing DJI Care Express Premium, DJI will ship out the replacement immediately upon successful payment.
Opting for DJI Care Express Basic requires you to only pay the replacement service fee.
By choosing DJI Care Express Premium, in addition to the replacement service fee, DJI will place a pre-authorization on your credit card. The amount, which will be displayed on the settlement page, is either equal to or less than the product value. The pre-authorization will be released upon receipt of the registered device by DJI. (Friendly reminder: It is recommended to ship your package within three days after payment, as it may take several business days for it to reach our service center.)
If you select Premium Plan, be sure to send the original product to DJI as soon as possible. If DJI fails to receive your product within the agreed return period (which is generally 7-14 calendar days) or the received product does not meet the use of DJI Care Express conditions like below, DJI will charge for a default cost equivalent to the pre-authorization amount.
1. The serial number (SN) of the original product is not consistent with that in the registration information.
2. You do not send back the battery while you registered for a replacement battery.
3. You send back a non-DJI product.
To get more details about the service process, please see DJI Care Express.
To use DJI Care Express, the following conditions must be fully met.
* DJI Care Refresh has been purchased for the device, there must be at least one remaining replacement time, and it must be within the effective date. You can check the service status here.
*The defective component sent back should be within the Service Scope of DJI Care Refresh.
If it fails to meet any of the aforementioned requirements, please select the Repair service.
Scenarios Not Recommended to Use DJI Care Express
DJI Care Express is applicable for scenarios including collision, water damage, and natural wear.
If you select DJI Care Express, DJI will bypass the inspection process to expedite the replacement for you. However, DJI will not offer warranty services for the defective component (the replacement device will still be covered under warranty). Therefore, if you desire DJI to inspect the defective component to verify any manufacturing defects or if you wish to compare repair fees and DJI Care Refresh replacement fees before making a decision, it is advisable to opt for the Repair Service.
If the product has a manufacturing defect within 15 calendar days* of purchasing the product and the product needs to be sent back for replacement, click Replacement Service to apply for the service.
If your product is accidentally lost or flown away during use, and the product cannot be retrieved, click Flyaway Reporting to apply for the service.
For Return and Refund, please go to DJI Store-My Orders to apply for the return service if your product is purchased from DJI Store.
DJI Care Express supports the following payment methods:
Credit Card: Visa, MasterCard, and American Express.
*The same order cannot be paid through different payment methods: you must use the same credit card to pay for the order.
*You may be asked to verify that you are the card owner or that the order information is legitimate. DJI reserves the right to refuse an order if the order or payment information is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
*You may be charged additional transaction fees by your bank or card issuer, and DJI will not bear such fees.
1. What is the advantage of using DJI Care Express?
When using the DJI Care Express, the service validity can be shortened by half at most. At the same time, the replacement fee saves an average of 50% in comparison with the normal repair option *.
*Please note that the above data is suggested by historical data. The actual amount specified on the quote sheet shall prevail.
2. How is the DJI Care Express Service invoice issued?
After completing the DJI Care Express Service, you can contact DJI to issue an invoice which will generally be issued within 5-10 business days.
3. I have purchased a DJI Care Refresh service plan. Why should I pay extra money for the replacement unit?
We understand your concerns regarding the replacement fee. Upon completing the payment for DJI Care Refresh, you become eligible for various benefits, including low-cost replacement, DJI Care Express, Exclusive Service, and Free Shipping. The reason for the additional cost of the replacement unit is due to our emphasis on prioritizing safety and preventing accidents during product usage. As a result, the low-cost replacement option is generally not expected to be utilized within the warranty period. We have taken these factors into consideration and divided the charges for DJI Care Refresh into two parts: the purchase fee and the replacement fee. This division aims to lower the entry threshold for purchasing DJI Care Refresh, and reduce potential payments on your part, all while still enjoying the fundamental coverage it provides.