Issue Description

When attempting to connect a mobile device to an Osmo Action Series camera using the DJI Mimo app, the mobile device failed to detect the Wi-Fi signal of the camera or failed to connect to the detected Wi-Fi signal.

Cause of Issue

This issue may be caused by factors, such as connection operations, mobile device settings, camera hardware, or mobile device compatibility.

Solution

1. Watch the following video to learn how to connect an Osmo Action Series camera (in this case, take Osmo Action 3 as an example) to the DJI Mimo app:

2. If the connection still fails after trying the above method, check whether the permission settings of the mobile phone are correct:

• Make sure that the Wi-Fi and Bluetooth functions of the mobile phone are enabled and are not connected to other devices;

• Make sure that the DJI Mimo app installed on the mobile phone is the latest version;

• Make sure that all the permissions required by the DJI Mimo app are enabled on the mobile phone, such as location information and GPS positioning;

• If your mobile phone supports features related to WLAN+ or WLAN Assistant, disable these features to prevent the mobile phone from switching Wi-Fi connections.

3. If the connection still fails after the permission check, try to reset the connection to the camera. To reset the connection, swipe down on the screen, go to Settings > Wireless Connection > Reset Connection > Reset (reset all connections and Wi-Fi passwords). After the reset, run the DJI Mimo app and tap the Device icon in the upper-left corner to go to the connection page. Search for the Wi-Fi name of the camera and connect to the Wi-Fi.If you cannot find the Wi-Fi name of the camera in the app, go to the Wi-Fi list of the mobile device to search for the Wi-Fi name of the camera.

• If you can find the Wi-Fi name in the Wi-Fi list, enter the Wi-Fi name and its password to connect to the Wi-Fi. To obtain the Wi-Fi name and password of the camera, swipe down on the screen and go to Settings > Wireless Connection > Wireless info. After connecting to the Wi-Fi, return to the DJI Mimo app and tap the device icon in the upper-left corner of the home page to go to the camera view.

• If you cannot find the Wi-Fi name in the Wi-Fi list, try switching the Wi-Fi band of the camera. To switch the Wi-Fi band, swipe down on the screen and go to Settings > Wireless Connection> Wi-Fi Frequency.

4. If the connection still fails after trying the above method, try using another mobile phone to test the connection. If you can find and connect to the Wi-Fi signal of the camera using another phone, restart the mobile phone that previously failed to connect to the camera, and then reconnect it to the camera. If the connection still fails, contact DJI Support for further assistance.

If you cannot find and connect to the Wi-Fi signal of the camera using another phone, click Request Repair Service Online and send the product back for inspection.