Starting from July 13, 2023, the DJI Care Refresh protection plan will be fully upgraded, with more replacement services, lower replacement fees, longer coverage duration, and support for renewals.
Enjoy Upgraded Benefits at the Same Price
One More Replacement
The number of replacements offered by DJI Care Refresh (2-Year Plan) is upgraded from three to four times.
Additionally, DJI Care Refresh + will be discontinued. To renew the service, you can purchase DJI Care Refresh (1-Year Plan), with the number of replacements upgraded from once per year to twice per year.
Up to 35% off Replacement Fees
The replacement fee for damaged devices is reduced and will not increase with additional replacements.
Coverage Up to Three Years
Starting today, you can renew your DJI Care Refresh for a third year.
If you have already purchased two years of protection for your device, you can renew the service by purchasing DJI Care Refresh (1-Year Plan) in the Service section of the official online DJI Store during the coverage period, or up to 15 days after the current service expires.
Official Warranty during Coverage
DJI Care Refresh provides official warranty for your device during the coverage period.
* For more information on applicable parts for the warranty and warranty policies, please refer to the Terms of Service.
What's New in the Upgrade?
Taking DJI Mavic 3 Pro Cine as an example, the upgrades for DJI Care Refresh (1-Year Plan) and DJI Care Refresh (2-Year Plan) are as follows:
| DJI Care Refresh (1-Year Plan) |
||
|
|
New |
Old |
| Number of Replacements |
2 |
2 |
| 1st Replacement |
USD $239 |
USD $239 |
| 2nd Replacement |
USD $239 (saves USD $60) |
USD $299 |
| 1. The new version saves USD $60. |
||
| DJI Care Refresh (2-Year Plan) |
||
|
|
New |
Old |
| Number of Replacements |
4 (one more replacement) |
3 |
| 1st Replacement |
USD $239 |
USD $239 |
| 2nd Replacement |
USD $239 (saves USD $60) |
USD $299 |
| 3rd Replacement |
USD $239 (saves USD $110) |
USD $349 |
| 4th Replacement |
USD $239 |
- |
| 1. The new version saves USD $170 in replacement fees with one more replacement opportunity. |
||
| Renewal |
||
|
|
Renew with the 1-Year Plan |
DJI Care Refresh + |
| Number of Replacements |
2 (one more replacement) |
1 |
| 1st Replacement |
USD $239 (saves USD $110) |
USD $349 |
| 2nd Replacement |
USD $239 |
- |
| 1. The new version saves USD $110 in replacement fees with one more replacement opportunity. |
||
New Upgrades Also for Existing Users
During the DJI Care Refresh coverage period, enjoy all the upgraded services mentioned above.
During the validity period of DJI Care Refresh+, enjoy lower replacement fees with no increase with more replacements.
Purchase DJI Care Refresh now and enjoy all the upgraded services.
* During the transition period of new and old packaging, the services displayed on the package may not be updated. After binding and activating the physical card of DJI Care Refresh, users can enjoy the upgrade benefits. Please refer to the DJI official website for the most up-to-date content of benefits.
FAQ
1. What is DJI Care Refresh?
DJI Care Refresh is a comprehensive protection plan that provides DJI products with coverage for accidental damage and natural wear, including flyaways and water damage.
2. What are the renewal rules of DJI Care Refresh?
The service plan be renewed up to the third year following two purchase rules:
|
|
First Year |
Second Year |
Third Year |
| Rule One |
1-Year Plan |
1-Year Plan |
1-Year Plan |
| Rule Two |
2-Year Plan |
1-Year Plan |
|
* DJI Care Refresh+ users can extend the service plan for another year by purchasing DJI Care Refresh (1-Year Plan).
3. Can I purchase the service plan for three years at once?
Yes. If you purchase both the DJI Care Refresh (2-Year Plan) and DJI Care Refresh (1-Year Plan), bind the DJI Care Refresh (2-Year Plan) with your product first.
4. Can I renew the service plan by purchasing the DJI Care Refresh (2-Year Plan)?
No. Currently, the service plan can only be renewed yearly by purchasing DJI Care Refresh (1-Year Plan).
5. Can DJI Care Refresh+ still be used normally?
If you have activated and bound DJI Care Refresh+ before the purchase is discontinued, it will not affect the normal use.
6. What should I do if DJI Care Refresh/ DJI Care Refresh+ cannot be bound with my product?
Please contact DJI Support.
7. Will DJI Care Refresh for handheld devices be upgraded as well?
Yes. The upgrade covers DJI Care Refresh for drones and handheld devices. For details, please visit the Services section of the official online DJI Store for applicable products.
8. Will replacement opportunities for flyaway increase in the new DJI Care Refresh?
No. DJI Care Refresh (1-Year Plan) provides two replacements, including one for flyaway coverage. DJI Care Refresh (2-Year Plan) provides four replacement opportunities, including two for flyaway.
