Error Code

Error Message Icon

Solution
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The current temperature is too high. Please wait for the device to cool down before resuming use.

It is recommended to place the device in a cool and well-ventilated environment for use.
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1. Please try reducing the power consumption of the electronic application connected to the AC port of the device and then enable the AC function again.

2. If the above solution does not work, please power off the device and try again.

2

Internal software version error

Use DJI Assistant 2 to update the firmware of the device.

3

External accessory software version error

Use DJI Assistant 2 to update the firmware of the device.

10

AC Input Over-voltage Protection

Please replace the power outlet with one that complies with the input voltage standards for charging the device.

11

AC Input Under-voltage Protection

Please replace the power outlet with one that complies with the input voltage standards for charging the device.

12

AC Input Over-power Protection

Try the following:

1. Remove a load that exceed the rated power.

2. Power off the device, wait for 30 seconds, and then restart it.

13

AC Input frequency over high protection

Please replace the power outlet with one that complies with the input voltage standards for charging the device.

14

AC Input frequency too low protection

Please replace the power outlet with one that complies with the input voltage standards for charging the device.

15

DC Output Over-voltage Protection

1. Please remove the charging cable and all loads from the device, then power off it and wait for 30 seconds before restarting.

2. If all the above fails, please contact DJI Support.

16

DC Output Under-voltage protection

17

DC Output Over-current Protection

18

DC Output Over-power Protection

19

DC Output Short Circuit Protection

20

DC Input Over-voltage Protection

21

DC Input Under-voltage Protection

22

Inverter Output Over-power protection

Try the following:

1. Remove loads that exceed the rated power.

2. Power off the device, wait for 30 seconds, and then restart it.

23

Inverter Output Short Circuit Protection

Check whether there is an error with the electrical application connected to the AC port of the device.

24

Over Temperature Protection

Wait for the device to cool down before resuming use.

If conditions permit, please place the device in a cool and well-ventilated area for use.

25

The device experienced the aforementioned undefined issue that can be resolved after restarting.

1. Power off the device, wait for 30 seconds, and then restart it.

2. If all the above fails, please contact DJI Support.

26

The device experienced the issue that cannot be resolved and needs to be sent back.

Please contact DJI Support.

30

Partial temperature failure

1. Restart the device.

2. If all the above fails, please contact DJI Support.

31

Battery Cell Overheating

Wait for the device to cool down before resuming use.

If conditions permit, please place the device in a cool and well-ventilated area for use.

32

Battery Cell Temperature Low

Please use the product within the temperature range specified in the product user manual.

Power Supply Ambient Temperature -10℃ to 45℃

Charging Temperature: 0° to 45° C

33

mos/con/afe/mcu Overheated

Wait for the device to cool down before resuming use.

If conditions permit, please place the device in a cool and well-ventilated area for use.

34

SDC Temperature Too High

Wait for the device to cool down before resuming use.

If conditions permit, please place the device in a cool and well-ventilated area for use.

35

Battery Cell Voltage Too High

1. Restart the device.

2. If all the above fails, please contact DJI Support.

36

Lowe Battery Cell Voltage

1. Please try to use it after charging.

2. If the charging fails, please contact DJI Support.

37

Battery Over-voltage

1. Restart the device.

2. If all the above fails, please contact DJI Support.

40

Battery Cell Voltage Unstable

1. Restart the device.

2. If all the above fails, please contact DJI Support.

41

Throwing load

1. Please try reducing the power consumption of the electronic application connected to the AC port of the device and then enable the AC function again.

2. If the above solution does not work, please restart the device.

42

Device Water Damage  

Please place the device in a dry and well-ventilated area, and let it sit for 24 hours until the water mist disappears.

80

Communication Error

Try the following:

1. Restart the SDC device and check for any error in the SDC device.

2. Restart the device. 

3. Replace the SDC cable.

 

If the issue cannot be fixed through the above solutions, please contact DJI Support for further assistance.

81

SDC Lite port communication error

Try the following:

1. Restart the SDC device and check for any error in the SDC device.

2. Restart the device. 

3. Replace the SDC cable.

 

If the issue cannot be fixed through the above solutions, please contact DJI Support for further assistance.

82

Device connected to SDC port short circuit

Try the following:

1. Replace the SDC cable.

2. Restart the device connected to the SDC port and check if the device is malfunctioning.

 

If the issue cannot be fixed through the above solutions, please contact DJI Support for further assistance.

83

Device connected to SDC Lite port short circuit

Try the following:

1. Replace the SDC cable.

2. Restart the device connected to the SDC port and check if the device is malfunctioning.

 

If the issue cannot be fixed through the above solutions, please contact DJI Support for further assistance.

84

SDC Port Output Error

1. Restart the device.

2. If all the above fails, please contact DJI Support.

85

SDC Lite Port Output Error

1. Restart the device.

2. If all the above fails, please contact DJI Support.