Announcement on deactivate the flight log synchronization “download” function
Dear DJI User,
DJI continually evaluates our data policy in line with market demands and privacy expectations. DJI has stopped offering the option for consumer and enterprise drone operators in the United States to sync their flight records to DJI’s servers in June 2024, and the flight records which users previously opted-in to sync on the server will be deleted.
FAQs
1. What impact does it have on me? Does it affect my normal flight experience?
You have nothing to worry about this update as it does not affect your normal flight experience.
2. After canceling the download feature in the Flight Data Center, will I still be able to view my flight records?
Canceling the download feature will not affect you to view the local flight records. However, if they have not been downloaded yet, they will not be available for downloading or viewing in the future. Therefore, please download them before canceling if necessary.
3. How can I download and save my existing flight records?
Before the download feature in the Flight Data Center is canceled, you can save all of your existing flight records locally by entering the Flight Data Center in DJI app and clicking the download button in the upper right corner. Flight records of your future flight will be saved locally in a direct way after this feature disappears.
Announcement on the deactivation of flight records synchronisation
Dear DJI User,
We appreciate your use of the DJI App's "Sync Flight Data" feature to document your flight journeys. Commencing on June 12th, 2024, this functionality will no longer be available within the United States, and any flight records generated within the United States will no longer sync to the app. You will still be able to access and manage your flight records directly on your local device.
For additional details, please click here. We genuinely appreciate your understanding and continued support.
Support situation
App | Log Upload | Flight Record & Flight Controller Data Export |
DJI Fly | √ | √ |
DJI GO 4 DJI GO | x | √ |
DJI Fly
Find the Log Upload function entrance
Choose 「Service > Log Upload」to enter the log upload page.
Fill in and submit
1. Select the date of Occurrence, and then select the desired "Flight Record" and "App Log". (It is recommended to select all flight records)
2. Fill in the issue description, specifying when the issue occurred, how it occurred, and what the outcomes were.
3. If there are any relevant screenshots or screen recordings related to the issue, please upload them together.
💡[Tips]
① The maximum size for pictures or videos should not exceed 500MB.
② The sizes of flight records, simplified flight controller data, and App Log are unlimited.
4. After completing all the content, please tap the "Submit" button to upload.
💡[Tips]
To upload the simplified logs of the goggles, first connect the goggles to DJI Fly to sync the flight records, and then use the log upload function in the app to upload the data.
Submitted successfully
After uploading successfully, please take a screenshot or photo of the successful submission page and contact DJI Support for further assistance.
Flight Record & Flight Controller Data Export
If you need to export the flight record & flight controller data, please refer to DJI Fly and DJI GO 4 Flight Record & Flight Controller Data Export Guide.
DJI GO 4 & DJI GO
If you need to export the flight record & flight controller data, please refer to DJI Fly and DJI GO 4 Flight Record & Flight Controller Data Export Guide.
