Guidelines and FAQs for QuickTransfer

If you want to know how to use QuickTransfer, or if you encounter connection failure/unable to connect or unable to transfer footage when using QuickTransfer, please refer to this content for help. #Product usage #Troubleshooting

Applicable Products:Camera Drones

💡 [Tips] QuickTransfer is only applicable to DJI Air 3S, DJI Avata 2, DJI Mini 4 Pro, DJI Air 3, DJI Mavic 3 Pro, DJI Mavic 3 Classic, DJI Mavic 3, DJI Mini 3 Pro, DJI Mini 3, and DJI Mini 2.

DJI Air Series

Applicable Products: DJI Air 3S, DJI Air 3.

1. Power on the drone, and wait until the drone self-check is completed.

2. Enable the Bluetooth, Wi-Fi and Location functions on the smartphone. Open the DJI Fly app and select the drone for connecting. (When connecting the smartphone and the drone for the first time, press and hold the power button for two seconds to confirm the connection.)

3. Tap “Connect”. If connected successfully, you can view the drone album, and download videos or photos at high speed.

DJI Neo

Watch the video to learn how to use QuickTransfer with DJI Neo:

DJI Avata Series

Applicable Products: DJI Avata 2.

1. Power on the drone, and wait until the drone self-check is completed.

3. Tap “Connect”. If connected successfully, you can view the drone album, and download videos or photos at high speed.

Watch the video to learn how to use QuickTransfer with DJI Avata 2:

DJI Mini Series

Applicable Products: DJI Mini 4 Pro, DJI Mini 3 Pro, DJI Mini 3, DJI Mini 2.

When the remote controller is not connected to a smartphone, the operations are slightly different. Please refer to the following operations for QuickTransfer:

The smartphone is not connected to the remote controller:

DJI Mini 4 Pro, DJI Mini 3 Pro

1. Power on the drone, and wait until the drone self-check is completed.
2. Enable Bluetooth and Wi-Fi on the smartphone. Open the DJI Fly app and select the drone for connecting when it prompts the available device list. (When connecting the smartphone and the drone for the first time, press and hold the power button for two seconds to confirm the connection.)
3. Tap “Connect”. If connected successfully, you can view the drone album, and download videos or photos at high speed.

DJI Mini 3

1. Power on the drone, and wait until the drone self-check is completed. Quickly press the power button three times to switch the drone from flight mode to QuickTransfer mode. The aircraft status indicators will blink blue once switching is successful.
2. Enable Bluetooth and Wi-Fi on the smartphone. Open the DJI Fly app and select the drone for connecting when it prompts the available device list. (When connecting the smartphone and the drone for the first time, press and hold the power button for two seconds to confirm the connection.)
3. Tap “Connect”. If connected successfully, you can view the drone album, and download videos or photos at high speed.

DJI Mini 2

1. Power on the drone, and wait until the drone self-check is completed. Press and hold the QuickTransfer button for two seconds to switch to the QuickTransfer mode. The front LED will turn to pulsing blue from blinking blue slowly once switching is successful.

💡 [Tips] If the drone firmware is below v1.1.0.0, press the QuickTransfer button twice.
2. Enable Bluetooth and Wi-Fi of the smartphone. Open the DJI Fly app and select the drone for connecting when it prompts the available device list. (When connecting the smartphone and the drone for the first time, press and hold the power button for two seconds to confirm the connection.)
3. Tap “Connect”. If connected successfully, you can view the drone album, and download videos or photos at high speed.

The smartphone is connected to the remote controller:

DJI Mini 4 Pro, DJI Mini 3 Pro, DJI Mini 3, DJI Mini 2

1. Make sure that the drone is connected to the smartphone via the remote controller and the motors have not started.
2. Enable Bluetooth and Wi-Fi on the smartphone.
3. Open DJI Fly, enter playback, and tap the icon in the upper right corner to access the files on the drone to download files at high speed.

DJI Mavic Series

Applicable Products: DJI Mavic 3 Pro, DJI Mavic 3 Classic, DJI Mavic 3.

When the remote controller is not connected to a smartphone, the operations are slightly different. The following video introduces QuickTransfer using DJI Mavic 3 Classic as an example.

The smartphone is not connected to the remote controller:

The smartphone is connected to the remote controller:

1. Make sure that the drone is connected to the smartphone via the remote controller and the motors have not started.
2. Enable Bluetooth and Wi-Fi on the smartphone.
3. Open DJI Fly, enter playback and tap the icon in the upper right corner to access the files on the drone to download files at high speed.

FAQs

How do I troubleshoot if the connection fails when using QuickTransfer?

Android device
1. Ensure that the Wi-Fi, Bluetooth, and Positioning functions are turned on in the mobile phone settings.

Note: In some Android mobile devices, the app Wi-Fi permission can be set separately. Check the Wi-Fi permission setting for the DJI Fly app and ensure that the Wi-Fi permission is allowed.

2. Try to use the Fixed 2.4 GHz function in the QuickTransfer Band. Go to the DJI Fly homepage - "Profile" - Settings - QuickTransfer Band - Fixed 2.4 GHz. Attention: Not all mobile phone models have this function, if you cannot find this option, please skip this step.

Note: If the connection failure can be resolved by using this method, it can be determined that the mobile phone’s 5G band does not cover 5.8 GHz.
3. Restart the mobile phone and aircraft.
4. Try to rename the aircraft Wi-Fi name and restart it, the operation path is: connect the aircraft to the app successfully first, and then enter the image transmission interface and click 「··· > About > change the aircraft name & aircraft Wi-Fi name」.

Note: If you cannot find a stand-alone option to change the aircraft Wi-Fi name, please change the aircraft name.

If the issue persists after trying the above troubleshooting steps, please contact DJI Support.

iOS device

Method 1:

1. Ensure that the mobile phone's Wi-Fi and Bluetooth are turned on.
2. Restart the mobile phone and aircraft.
3. Try to rename the aircraft Wi-Fi name and restart it, the operation path is: connect the aircraft to the app successfully first, and then enter the image transmission interface and click 「··· > About > change the aircraft name & aircraft Wi-Fi name」.

Note: If you cannot find a stand-alone option to change the aircraft Wi-Fi name, please change the aircraft name.

4. Please try to start the motor with a remote controller as usual first, then try the QuickTransfer again.

Method 2:

For the iPhone, go to「Settings > General > Transfer or Restore iPhone > Reset > Reset Network Settings」

💡 [Tips] Please note that this method will delete all network settings saved in the phone.

Wi-Fi connection failed, how can I fix it?

1. Please install the latest version of DJI Fly. If DJI RC or DJI RC Pro is used, please update the firmware to the latest version.

2. Try to rename the aircraft Wi-Fi name and restart it, the operation path is: connect the aircraft to the app successfully first, and then enter the image transmission interface and click 「··· > About > change the aircraft name & aircraft Wi-Fi name」.

Disconnection frequently occurs when using the QuickTransfer function, how can I fix it?

Android devices:

1. First, make sure that the mobile phone is connected through a VPN firewall.

2. Disable [WLAN+].

3. Disable [WLAN Security Testing].

4. Check whether there is signal interference in the same band in the environment.

*Android mobile phones come with WLAN+, WLAN Security Testing, and a smart network switch.

Smart network switch: There is a switch in the Advanced Settings of Wi-Fi Settings page in the mobile phone system. If the switch is enabled, the system will switch the smart network based on its settings. If the switch is disabled, auto switching will be disabled. This switch is enabled in the system by default and cannot be directly operated in the app.

Note: The switch entrance is different depending on the terminal manufacturer.

iOS devices:
1. Check the iOS version, a version later than v15.4.1 is required.
2. Check whether there is signal interference in the same band in the environment.

When using the QuickTransfer for connection, a message is displayed stating that “Drone might be occupied by other devices. Please connect after restart your drone”, how can I fix it?

Android devices:
1. If another mobile phone was connected to the aircraft using the QuickTransfer function, and the mobile phone is nearby, a possible reason for this message is that the aircraft’s Wi-Fi is occupied by the previously connected mobile phone. We recommend turning off the Wi-Fi on the previously connected mobile phone or deleting/ignoring the aircraft’s Wi-Fi. If the mobile phone cannot be found, please change the aircraft Wi-Fi name in DJI Fly and reconnect to it.

2. Try to restart the mobile phone and then run the DJI Fly app.

3. If your mobile phone is Xiaomi and the system version is MIUI12.5 or later,there are three ways for selection to resolve this issue:
① Go to “Manage apps” - “Network & internet”, and check “Wi-Fi” and “Mobile network”. Restart the app and try again.
② Go to “Manage apps” - “Clear data” - “Clear all data”. Launch DJI Fly again. Ensure that all permissions are allowed. (This operation will clear user data. We recommend backing up related videos and photos and uploading flight records before using this method.)

③ Download the latest version of DJI Fly.

4. Restart the drone and try again.

5. Manually set the IP address.

① In WLAN settings, find the Wi-Fi network of the drone, and manually connect to it. Enter the password and manually set the IP address.

Method to obtain the password: In case of connectivity issues with the DJI Fly screen and failure to retrieve the Wi-Fi password of the drone prompted, restart the drone. Once DJI Fly displays the Wi-Fi network of the drone, try to connect. Before the connection is successfully established, power off the drone to trigger a connection failure. Then, the Wi-Fi network name and password are displayed. Copy the password, and then restart the drone.

② Perform the following steps to set the IP address:
On the password input screen, switch the IP address type from DHCP to static. Then, the IP address is displayed as 192.168.1.xxx, where xxx represents a number. Manually enter 192.168.2.128 as the IP address. Additionally, adjust the router address to 192.168.2.1.

iOS devices:
1. Update the app to the latest version, and click to download the latest DJI Fly.

2. It is recommended to enable the [Local Network] in the Settings of the DJI Fly app, or try to clear the app caches (Remember to back up the photos and videos).

3. Delete the network of the aircraft from the Wi-Fi list on your phone and then reconnect.

4. Make sure that no other phones are currently connected to the drone.

5. Reconnect the phone to the drone.

6. Restart the drone and try again.

7. Test connectivity with a new mobile device such as an Android device.

8. Manually set the IP address.

① In WLAN settings, find the Wi-Fi network of the drone and manually connect to it. Enter the password and manually set the IP address.

Method to obtain the password: Restart the drone. Once DJI Fly displays the Wi-Fi network of the drone, try to connect. Before the connection is successfully established, power off the drone to trigger a connection failure. Then, the Wi-Fi network name and password are displayed. Copy the password, and then restart the drone. This procedure is specific to Android devices. For iOS devices, the Wi-Fi password is not displayed. In such cases, you can retrieve the password using an Android device beforehand.
② Perform the following steps to set the IP address:
On the password input screen, switch the IP address type from DHCP to static. Then, the IP address is displayed as 192.168.1.xxx, where xxx represents a number. Manually enter 192.168.2.128 as the IP address. Additionally, adjust the router address to 192.168.2.1.

The device’s Wi-Fi is available, but the aircraft cannot be connected to this device, how can I fix it?

Connect the mobile phone to the remote controller, go to the album and switch to QuickTransfer mode (Bluetooth will be preempted at this step), disconnect the mobile phone and remote controller, and connect the mobile phone to the aircraft and enable the QuickTransfer function.

During QuickTransfer, footage downloading is interrupted midway, how can I fix it?

1. Replace the microSD card or use internal storage.
2. Back up photos/videos before formatting the microSD card, or perform QuickTransfer immediately after capturing/recording.
3. If the issue persists after the above steps have been tried, please send the product back to DJI for diagnosis.

Unable to transfer/download album footage in DJI Fly App under QuickTransfer mode, how can I fix it?

Android device:

1. Confirm the APP version and aircraft firmware are the latest. It is recommended to restart the aircraft, restart the DJI Fly app and try to connect to the Quicktransfer again.

2. Clean up the phone's storage, if the phone's storage is insufficient, the transfer may fail.

3. Confirm whether you batch-selected multiple footage to transfer at the same time. It is recommended to select the single photo&video file to try.

4. If the above methods cannot be resolved, please contact DJI Support for further assistance.

iOS device:

1. Confirm the APP version and aircraft firmware are the latest. It is recommended to restart the aircraft, restart the DJI Fly app, and try to connect to the Quicktransfer again.

2. Clean up the phone's storage, if the phone's storage is insufficient, the transfer may fail.

3. Confirm whether you batch-selected multiple footage to transfer at the same time. It is recommended to select the single photo&video file to try.

4. Disable the mobile phone cellular data or turn on the mobile phone "airplane mode" to try.

5. If the above methods cannot be resolved, please contact DJI Support for further assistance.

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