1. In the Box
Open the package, and take out DJI Neo and accessories in order, as shown below. If you purchase the Combo, comparing to the DJI Neo single product, you will have two flight intelligent batteries and one charging hub.
2. Preparing DJI Neo
2.1 Charging Methods
• Intelligent Flight Battery
Connect the USB charger to the USB-C port on DJI Neo to charge and activate the battery for the first time. When the battery level LEDs are on, it means the battery is successfully activated. It takes approximately one hour to fully charge one battery.
It is recommended to use a charger provided by DJI, such as DJI 65W Portable Charger or other USB PD chargers whose power output is no lower than 30 W.
• DJI Neo Two-Way Charging Hub
Insert the batteries into the battery ports of the charging hub until they click into place. Then connect the charging hub to a charger via USB-C port for charging batteries.
When used with the DJI 65W Portable Charger, the charging hub can fully charge three Intelligent Flight Batteries in approximately 60 minutes (it takes also approximately 60 minutes to fully charge one battery).
2.2 Installing Components
• Inserting and Removing the Battery
Inserting: Insert the battery into the device until you hear a “click”.
Removing: Press the textured part of the battery latch and push it to the rear of DJI Neo to remove it.
• Installing and Removing Propeller Guards
The propeller guards have been installed upon delivery. In other scenarios, please check the tutorial video here.
• Installing and Removing Propellers
The propellers have been installed upon delivery. In other scenarios, please check the tutorial video here.
2.3 Powering On/Off DJI Neo
Remove the gimbal protector from DJI Neo before powering on. Press, then press and hold the power button for two seconds to power on or off DJI Neo.
2.4 Activating DJI Neo
DJI Neo needs to be activated via DJI Fly when it is used for the first time. Click here to download the DJI Fly app.
Open DJI Fly and follow the corresponding instructions. Please ensure that your mobile device remains connected to the Internet during the activation process.
You can go to the Device Info Inquiry page to check the activation information, warranty period, and DJI Care service plan benefits.
2.5 Firmware Update
A prompt will appear in DJI Fly when a firmware update is available. Update the firmware following the corresponding instructions to ensure optimal flight experience.
- During the update process, it is normal if DJI Neo restarts.
- After the update is completed, DJI Neo will be automatically powered off. Restart it manually.
2.6 Checking Your Device
1. Make sure the battery, the propellers, and the propeller guards are installed properly and securely.
2. Please check if your DJI Neo and your smartphone have sufficient battery levels.
3. After powering on the device, pay attention to self-diagnostic results in the app. Use your DJI Neo if no prompt is displayed.
3. For Beginners
3.1 Flight Policies
Stay informed about the latest information on flight zones, flight restrictions, and requirements before flight. Strictly adhere to them while operating your DJI Neo.
For GEO Zone information near you, please tap “Before You Fly” in DJI Fly.
For flight safety regulations in different countries and regions, please explore our Compilation of Global Flight Safety Regulations.
3.2 Flight Environment Requirements
[Please avoid flying at night.] DJI Neo does not support Obstacle Avoidance, and Palm Control is not available in environments with poor lighting. It is recommended to fly in open areas that have good lighting without obstacles. Keep your DJI Neo within line of sight and stay away from obstacles, crowds, and water surface (at least 6 m above water), etc.
For more flight safety information, please refer to Flight Safety Essentials, which covers key points for responding to flight environments, prevention and management of flight incidents, as well as global flight safety regulations.
3.3 Protecting your device
To maintain your DJI Neo in best condition over time, please take care of important components during use.
• Camera: Avoid exposing the camera lens to environments with laser beams (such as laser shows) or capturing objects which have intense light sources (such as the sun) for a long time to prevent damage to the sensor.
• Gimbal: Avoid collisions or damage to the gimbal, as it contains delicate modules that, if harmed, could impair its functionality.
4. Getting Ready for the First Flight
4.1 Palm Control
• Palm Takeoff/Landing
Takeoff: Place DJI Neo on your hand with the camera facing the subject. After it recognizes the subject and the countdown voice prompt finishes, the device will take off automatically.
Landing: When DJI Neo is hovering in place, move toward DJI Neo, extend your arm and place your hand under DJI Neo. Wait for DJI Neo to land automatically after it recognizes you.
• Switching Modes
While in Palm Control, press the mode button on the top to switch among multiple intelligent shooting modes, including Follow, Dronie, Circle, Rocket, Spotlight, and Custom. Check videos for different shooting effects.
4.2 Mobile App Control
• via Wi-Fi
Power on DJI Neo. Enable Bluetooth, Wi-Fi, and location services on the smartphone. Tap “Connection Guide” on the bottom right corner of the DJI Fly app, select the device model, then select “Connect via Mobile Device”.
• Switching Modes
Check the liveview on the Controls page. The current shooting mode is displayed under the camera view. After tapping to expand the mode list, you can select the desired mode.
• Manual Control
On the Controls page, tap the mode list under the liveview, and select “Manual Control”. Control DJI Neo using the virtual joysticks in the app after it takes off.
• Audio Capture via App
- App Recording
In Mobile App Control mode, audio will be recorded by the corresponding audio recording device while DJI Neo is recording a video.
- Voice Control
In Mobile App Control mode, say “Hey Fly!” to wake up Voice Control and then control DJI Neo using voice commands.
5. After Flight
5.1 Exporting Photos and Videos
• via QuickTransfer
Watch this video to learn how to download photos or videos from DJI Neo to the smartphone via QuickTransfer in DJI Fly.
• via USB-C Cable
Watch this video to learn how to connect DJI Neo to your computer via USB-C cable and export photos or videos to the local file folders on your computer.
5.2 Storing Your Devices
Watch the video to learn how to store DJI Neo properly. Incorrect placement of DJI Neo will compress the propellers, resulting in their deformation and a decline in propulsion performance.
6. DJI Care Service Plan
DJI Care Refresh is a comprehensive and reliable protection plan that provides DJI products with coverage for a range of accidental damages such as collision, water damage, flyaway, and natural wear.
• Replacement Service: For device damage or flyaway due to normal use or accidental incidents.
• Official Warranty: If any performance failure not attributable to user errors has occurred to the covered components of DJI Neo, you can click here to submit an online repair request and enjoy free repair services. Click here to check specific covered components.
There are two DJI Care Refresh plans available for you, 1-Year Plan and 2-Year Plan. Check the Services page on DJI Store for details of supported models and pricing for the two versions.
Important note: The DJI Care service plan for DJI Neo is not renewable.
7. FAQs
• How is the camera performance of DJI Neo?
A: Equipped with a 1/2-inch image sensor, DJI Neo features 12MP pixels. Paired with DJI powerful EIS algorithm, DJI Neo can capture 4k/30fps stabilized videos directly, ensuring the image quality for sharing on social media platforms. DJI Neo is better suited for daily vlogging. We recommend shooting in environments with good lighting.
• What is the effective operating range of DJI Neo when it is connected to the DJI Fly app via Wi-Fi?
A: The effective operating range can reach up to 50 m when DJI Neo is connected to the DJI Fly app on the smartphone via Wi-Fi. The distance and image quality depend on the Wi-Fi performance of the smartphone and not solely determined by DJI Neo. While controlling DJI Neo via Wi-Fi, we recommend holding your smartphone with the front part toward DJI Neo for best performance.
For more information about the product, please refer to DJI Neo User Manual.
