Help Center

Unless otherwise stated, the following content applies to both the DJI Cellular Dongle (4G Dongle) and DJI Cellular Dongle 2. The DJI Cellular Dongle Enhanced Transmission is the technology which combines OcuSync transmission and 4G automatic enhancement technologies. Overview Installation

Announcement on deactivate the flight log synchronization “download” function Dear DJI User, DJI continually evaluates our data policy in line with market demands and privacy expectations. DJI has stopped offering the option for consumer and enterprise drone operators in the United States to sync their

Find the Log Upload function entrance Choose 「Service > Log Upload」to enter the log upload page.   Fill in and submit 1. Select the date of Occurrence, and then select the desired "Flight Record" and "App Log". (It is recommended to select all flight records) 2. Fill in the issue description,

Issue Phenomenon: DJI HOME App indicates "Device battery low. Charge in time". Solution: The current power supply is low, please charge the power supply promptly to avoid affecting its functionality.

Issue Phenomenon: DJI HOME App indicates "Suspected power outage. Check household electrical network". Solution: Detected suspected power outage or device connection anomaly. If it's not a power outage, please ensure the device is properly connected and the home grid circuit is stable.

Issue Description: The display of the DJI Power indicates "ERR16", and the DJI Home app prompts "BUS output undervoltage protection". Solution 1. Ensure the power supply is above 50%, turn off the power, wait for 3 minutes, and then restart. 2. If unable to power on, please contact DJI Support

Scenario 1: After a subject is selected, the gimbal does not respond to track it.   Applicable Products DJI RS 4 Pro, DJI RS 4, DJI RS 3 and DJI RS 3 Pro   Possible Causes of Issue 1. The camera control cable is not connected properly. 2. There is a gimbal parameter error. 3. The camera control

Aircraft and Remote Controller Firmware Update Use DJI Pilot 2 or DJI Assistant 2 (Inspire Series) to update the remote controller, aircraft, and other connected DJI devices. Using DJI Pilot 2: 1. Power on the aircraft and remote controller. Ensure the aircraft is linked to the remote controller, the

Issue Description The DJI Fly app prompts “Gimbal stuck (Error Code: 40002)”.   Possible Causes of Issue 1. The aircraft is powered on when the aircraft arms are folded or the gimbal protector is not removed. 2. The gimbal is stuck by foreign matter.   Solutions If a microSD card is installed