Help Center

Only DJI Neo 2, DJI Mini 5 Pro, DJI Mavic 4 Pro, DJI Flip, DJI Mini 4 Pro, DJI Neo, DJI Air 3S, DJI Air 3, DJI Mini 3 Pro, DJI Mini 3, and Mavic Pro supports the Portrait Mode. DJI Flip, DJI Air 3S, DJI Air 3, DJI Neo 2, DJI Neo can realize Portrait Mode by setting the corresponding resolution crop,

Follow the steps below to export camera logs: 1. Reproduce the process where an error occurred. 2. Choose “System Settings” > “Device Info” from the menu bar, and tap “Export Logs”. 3. Connect the camera to a computer using a USB-C cable. DJI Action 2: Attach the camera unit to the Front Touchscreen

Issue Description 1. The Status LEDs will blink red and green alternatively when the Osmo Mobile series firmware update fails. When the Osmo Mobile 8/Osmo Mobile 7P/Osmo Mobile 7 firmware upgrade fails, the 4 gimbal mode lights will flash simultaneously. 2. The DJI Mimo app prompts that “Firmware update

Osmo Nano Osmo Nano supports recording Timelapse and Hyperlapse videos. Osmo Pocket Series Osmo Pocket series products support Timelapse, Motionlapse, and Hyperlapse. Notes: 1. In the video, the landscape resolution options shown for Osmo Pocket 3 are 1080p, 2.7K, and 4K. For Osmo Pocket

Issue Description The app crashes on launch or during use. Possible Causes 1. The app may not be working properly. 2. The app is not compatible with the phone's operating system. Solutions 1. Clear the phone cache and make sure at least 10 GB of storage is available. 2. Delete the app and

Timecode is a way of precisely labeling all the frames in a recording so you can know the exact location of a recorded point. A normal timecode appears as Hours: Minutes: Seconds: Frames. By giving every frame a unique identifier based on the length of the recording or the time at which it was recorded

The footage records by Osmo Mobile series products are stored in the mobile phones, please view them in the local album. Osmo Nano Transfer to a microSD Card 1. Attach the camera to the Vision Dock with the lens facing forward. 2. Swipe down from the top of the camera view, swipe left to enter

Issue Description When attempting to connect a mobile device to an Osmo Action Series camera using the DJI Mimo app, the mobile device failed to detect the Wi-Fi signal of the camera or failed to connect to the detected Wi-Fi signal.   Cause of Issue This issue may be caused by factors, such as connection

DJI Goggles N3/DJI Goggles 3 can play videos up to 4K/60fps in the following formats: 1. MP4, MOV (video coding formats: H.264 and H.265; audio formats: AAC and PCM). 2. Panoramic video: sphere 2D panoramic video. 3. 3D video(Only DJI Goggles 3): Half-Side-by-Side (HSBS), Full-Side-by Side (FSBS), Half