Help Center

Issue Descriptions The robot mop pad shaft is entangled with debris or the mop pad motor is overloaded, preventing the robot from mopping. The cleaning task has been paused. Solution 1. Flip robot to clear objects entangled on mop pad shaft. 2. Place the robot on an open floor, then short press

Issue Descriptions The cleaning solution in the base station has been used up or is not properly installed, so the base station will use clean water to complete the task. Solution 1. After ensuring that the cleaning solution has sufficient capacity, remount the cleaning solution in place. 2.

Issue Descriptions The cleaning solution in the base station has been used up or is not properly installed, so the base station will use clean water to complete the task. Solution 1. After ensuring that the cleaning solution has sufficient capacity, remount the cleaning solution in place. 2

Issue Descriptions The robot vacuum cleaner motor fails to perform an auto-check or error, resulting in the robot being unable to vacuum and the cleaning task being paused. Solution Press and hold start button for 5s to power off, place robot back to base station, after indicator is lights up, restart

Issue Descriptions Robot failed to perform an auto-check, robot operation error, task paused. Solution 1. Update app and firmware to latest versions. 2. Press and hold robot start button for 5s to power off, place robot back to base station, then restart task. If the issue cannot be resolved

Issue Descriptions After the robot enters the base station, it is unable to align properly, resulting in failure to charge or perform cleaning tasks. Solution 1. Check and clear objects inside base station base, wipe stains on reflective stickers. 2. Place robot back to base station, then update

Issue Descriptions The robot ultrasonic sensor is malfunctioning, and the robot cannot detect the carpet during tasks. Solution Press and hold robot start button for 5s to power off, place robot back to base station, then restart task. If the issue cannot be resolved after going through the above

Issue Descriptions Robot wheel motor malfunction, robot unable to move, task paused. Solution Press and hold robot start button for 5s to power off, place robot back to base station, then restart task. If the issue cannot be resolved after going through the above steps, please contact DJI Support

Issue Descriptions The base station location or the surrounding environment has changed, causing the robot to fail to return to the base station or wander near the base station. Solution 1. Check and clear objects inside base station base, wipe stains on reflective stickers. 2. Place robot back