1643 Results
Discontinuation of Service and Support for Previous-Generation Agras Products
Dear DJI User,
Thank you for your continued support of DJI. As technology evolves and user needs change, each generation of Agras products has its own lifecycle. To continue improving our products and services, DJI regularly reviews and adjusts resource allocation to better support the development
Applicable Products: MG-1S RTK,MG-1S RTK (Remote Controller and Battery Charger）,MG-1S（Remote Controller and Battery Charger）,MG-1S (Battery),MG-1S RTK (Battery),MG-1S
How can the issue be resolved if DJI Power series products indicate "ERR70" or "USB-A output error"?
Issue Descriptions
The display of the DJI Power indicates "ERR70", and the DJI Home app prompts "USB-A output error".
Solution
1. Remove the connected device from the USB-A port.
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power
Applicable Products: DJI Power Series
How can the issue be resolved if DJI Power series products indicate "ERR64" or "Communication error between main board and USB port"?
Issue Description:
The display of the DJI Power indicates "ERR64", and the DJI Home app prompts "Communication error between main board and USB port".
Solution
1. Check if the firmware version of the power station is the latest. If not, connect it to DJI Assistant 2 (Power Series) or to the Home
Applicable Products: Not involving
How can the issue be resolved if DJI Power series products indicate "ERR69" or "USB-C output error"?
Issue Descriptions
The Display of the DJI Power indicates "ERR69", and the DJI Home app prompts "USB-C output error".
Solution
1. Remove devices connected to the USB-C Port.
2. Power off the power station by pressing and holding the power button. Then press and hold the button again to power it
Applicable Products: DJI Power Series
How can the issue be resolved if DJI Power series products indicate "ERR65" or "Communication error between main board and SDC port"?
Issue Description:
The display of the DJI Power indicates "ERR65", and the DJI Home app prompts "Communication error between main board and SDC port".
Solution
1. Check if the firmware version of the power station is the latest. If not, connect it to DJI Assistant 2 (Power Series) or to the Home
Applicable Products: Not involving
Handheld Series Product Charging Failure
Issue Description
The Battery Level Indicator does not light up during charging and the product cannot be charged.
Cause of Issue
1. The charging port is dirty and blocked.
2. There is an error with the charging cable.
3. A hardware error occurs.
Solution
1. Make sure the device is charged
Applicable Products: Handheld
How can the issue be resolved if DJI Power series products indicate "ERR67" or "Communication error between main board and battery management system (BMS)"?
Issue Description:
The display of the DJI Power indicates "ERR67", and the DJI Home app prompts "Communication error between main board and battery management system (BMS)".
Solution
1.Check if the firmware version of the power station is the latest. If not, connect it to DJI Assistant 2 (Power
Applicable Products: Not involving
How can the issue be resolved if DJI Power series products indicate "ERR43" or "Device overcurrent"?
Issue Description:
The display of the DJI Power indicates "ERR43", and the DJI Home app prompts "Device overcurrent".
Solution
1. Remove the charging cable and all connected appliances from the power station.
2. Power off the power station by pressing and holding the power button. Then press and
Applicable Products: Not involving
How can the issue be resolved if DJI Power series products indicate "ERR2" or "Software version error"?
Issue Description:
The display of the DJI Power indicates "ERR2", and the DJI Home app prompts "Software version error".
Solution
Check if the firmware version of the power station is the latest. If not, connect it to DJI Assistant 2 (Power Series) or to the Home app (excluding DJI Power 500) to
Applicable Products: Not involving
How can the issue be resolved if DJI Power series products indicate "ERR34" or "Battery cell voltage too high"?
Issue Description:
The display of the DJI Power indicates "ERR34", and the DJI Home app prompts "Battery cell voltage too high".
Solution
Remove the charging cable and all connected appliances from the power station, turn off the power, and wait 15 minutes before turning it back on.
If all the
Applicable Products: Not involving
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