1622 Results
How do I export log files from the App?
Log Upload Via DJI Fly app
Please refer to the following tutorial to learn about the "Log Upload":
1. Choose「Service > Log Upload」to enter the log upload page.
2. Select the date of Occurrence, and then select the desired "Flight Record" and "App Log". (It is recommended to select all flight records
Applicable Products: Camera Drones,Handheld
How can the issue be resolved if DJI Power series products indicate \"ERR16\" or \"BUS output undervoltage protection\"?
Issue Description:
The display of the DJI Power indicates "ERR16", and the DJI Home app prompts "BUS output undervoltage protection".
Solution
1. Ensure the power supply is above 50%, turn off the power, wait for 3 minutes, and then restart.
2. If unable to power on, please contact DJI Support
Applicable Products: Not involving
DJI Power Series Accessories Compatibility
Accessory
DJI Power 2000
DJI Power 1000 V2
DJI Power 1000
DJI Power 500
DJI Power Car Power Outlet to SDC Power Cable (12V/24V)
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DJI Power Solar Panel Adapter Module (MPPT)
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DJI Power 1kW Super Fast Car Charger
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Applicable Products: DJI Power Series
DJI HOME App indicates "Device battery low. Charge in time", how can the issue be resolved?
Issue Phenomenon:
DJI HOME App indicates "Device battery low. Charge in time".
Solution:
The current power supply is low, please charge the power supply promptly to avoid affecting its functionality.
Applicable Products: Not involving
DJI HOME App indicates "Suspected power outage. Check household electrical network", how can the issue be resolved?
Issue Phenomenon:
DJI HOME App indicates "Suspected power outage. Check household electrical network".
Solution:
Detected suspected power outage or device connection anomaly. If it's not a power outage, please ensure the device is properly connected and the home grid circuit is stable.
Applicable Products: Not involving
The DJI Power Series prompts "ERR71" and "Charging cable incompatible". How can the issue be resolved?
Issue Descriptions
The display of the DJI Power indicates "ERR71", and the DJI Home app prompts "Charging cable incompatible".
Solution
1. Use the original Power Cable to avoid charging failure or safety issues caused by non-original cables.
2. Restart the power.
3. If the above solution does
Applicable Products: DJI Power Series
DJI Power Series products display the message "Energy Saver mode unavailable. Power grid disconnected". How can the issue be resolved?
Issue Descriptions:
DJI Power Series products display the message "Energy Saver mode unavailable. Power grid disconnected".
Solution:
1. The power device has detected a change in usage Scenario. Currently, to protect your power safety, ECO mode is paused.
2. If you wish to re-enter ECO mode, please
Applicable Products: DJI Power Series
DJI Power Series products display the message "Device temperature too low". How can the issue be resolved?
Issue Descriptions:
DJI Power Series products prompt "Device temperature too low".
Solution:
1. Please use the product within the temperature range specified in the product User Manual: Operating ambient temperature: -10°C to 45°C, Charging ambient temperature: 0°C to 45°C.
2. If the above solution
Applicable Products: DJI Power Series
DJI Power Series products display the message "Energy Saver mode can be resumed". How can the issue be resolved?
Issue Descriptions:
DJI Power Series products display the message "Energy Saver mode can be resumed"
Solution:
You can now re-enter ECO mode. Please ensure the AC power charging cable is correctly connected to the power grid and remains stable. Re-enable ECO mode to resume normal use.
Applicable Products: DJI Power Series
DJI Power Series products display "Output power decreased. Charge promptly", How can the issue be resolved?
Issue Descriptions:
DJI Power Series products display "Output power decreased. Charge promptly".
Solution:
1. The power supply has low battery. Please remove all electrical appliances from the power supply and charge it promptly.
2. When the power supply's battery level exceeds 10% of the "discharge
Applicable Products: DJI Power Series
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