1456 Results
How does DJI Fly or DJI GO 4 synchronize flight records (US Only)?
Announcement on deactivate the flight log synchronization “download” function
Dear DJI User,
DJI continually evaluates our data policy in line with market demands and privacy expectations. DJI has stopped offering the option for consumer and enterprise drone operators in the United States to sync their
Applicable Products: Camera Drones
Introduction to the new "Log Upload" function in DJI Fly V1.13.8
Find the Log Upload function entrance
Choose 「Service > Log Upload」to enter the log upload page.
Fill in and submit
1. Select the date of Occurrence, and then select the desired "Flight Record" and "App Log". (It is recommended to select all flight records)
2. Fill in the issue description,
Applicable Products: Not involving
DJI HOME App indicates "Device battery low. Charge in time", how can the issue be resolved?
Issue Phenomenon:
DJI HOME App indicates "Device battery low. Charge in time".
Solution:
The current power supply is low, please charge the power supply promptly to avoid affecting its functionality.
Applicable Products: Not involving
DJI HOME App indicates "Suspected power outage. Check household electrical network", how can the issue be resolved?
Issue Phenomenon:
DJI HOME App indicates "Suspected power outage. Check household electrical network".
Solution:
Detected suspected power outage or device connection anomaly. If it's not a power outage, please ensure the device is properly connected and the home grid circuit is stable.
Applicable Products: Not involving
How can the issue be resolved if DJI Power series products indicate \"ERR16\" or \"BUS output undervoltage protection\"?
Issue Description:
The display of the DJI Power indicates "ERR16", and the DJI Home app prompts "BUS output undervoltage protection".
Solution
1. Ensure the power supply is above 50%, turn off the power, wait for 3 minutes, and then restart.
2. If unable to power on, please contact DJI Support
Applicable Products: Not involving
What should I do if the ActiveTrack of a DJI Ronin series product fails?
Scenario 1: After a subject is selected, the gimbal does not respond to track it.
Applicable Products
DJI RS 4 Pro, DJI RS 4, DJI RS 3 and DJI RS 3 Pro
Possible Causes of Issue
1. The camera control cable is not connected properly.
2. There is a gimbal parameter error.
3. The camera control
Applicable Products: Ronin Stabilizers
How do I update the firmware of DJI Inspire 3?
Aircraft and Remote Controller Firmware Update
Use DJI Pilot 2 or DJI Assistant 2 (Inspire Series) to update the remote controller, aircraft, and other connected DJI devices.
Using DJI Pilot 2:
1. Power on the aircraft and remote controller. Ensure the aircraft is linked to the remote controller, the
Applicable Products: Not involving
What should I do if the DJI Fly app prompts “Gimbal stuck”?
Issue Description
The DJI Fly app prompts “Gimbal stuck (Error Code: 40002)”.
Possible Causes of Issue
1. The aircraft is powered on when the aircraft arms are folded or the gimbal protector is not removed.
2. The gimbal is stuck by foreign matter.
Solutions
If a microSD card is installed
Applicable Products: Camera Drones
The guidelines for Factory Reset of the Camera Drone Products
Backup the files of the device before restoring the factory settings.
Via DJI Fly
Applicable Products
• DJI Mavic Series: DJI Mavic 4 Pro, DJI Mavic 3 Pro, DJI Mavic 3, DJI Mavic 3 Classic
• DJI Air Series: DJI Air 3S, DJI Air 3, DJI Air 2S, Mavic Air 2
• DJI Flip Series: DJI Flip
• DJI Neo
Applicable Products: Camera Drones
Checking Device Info
What information can be found?
Visit Device Info Inquiry to check your device information, such as the activation time, warranty period and the status of the service plan.
* DJI Mic Series and DJI Power Series are ready to use without activation.
How to Check Device Info
Follow any of the
Applicable Products: Camera Drones,Handheld
/ 146