Help Center

Issue Descriptions The robot's battery has a large voltage difference, indicating battery damage. Task Complete. Solution Press and hold robot start button for 5s to power off, place back to base station, then restart task. If the issue cannot be resolved after going through the above steps

Issue Descriptions There is a room area in the current task that is too large. The robot will skip cleaning rooms with excessively large areas. Solution Manually split rooms with excessively large areas in the map settings feature within the app. If the issue cannot be resolved after going through

Issue Descriptions The float ball mechanism of the base station water tank malfunctioned, resulting in base station overflow. Solution 1. Open waste water tank lid and check if float is stuck. 2. Check and clean the drain pipe to ensure it is not clogged. 3. Unplug base station power cable,

Issue Descriptions Map loading failed. Robot operation error, task paused. Solution 1. Update app and firmware to latest versions. 2. Move robot out of base station, press and hold robot start button for 5s to power off, place back to base station, then restart task. 3. Create map again, then

Issue Descriptions The robot navigation obstacle avoidance module is abnormal, affecting the furniture detection functionality. The task has ended. Solution Press and hold robot start button for 5s to power off, place back to base station, then restart task. If the issue cannot be resolved

Issue Descriptions The robot has been paused for more than 24 hours during the task. The task has ended. Solution 1. If robot pauses outside base station, place robot back to base station, then restart task. 2. If robot pauses inside base station, check water tank status, then restart task.

Issue Descriptions There is an obstacle in front of the base station or the robot buffer bumper is stuck, the sensor is blocked, and the robot cannot leave the base station, causing the task to pause. Solution 1. Clear obstacles in front of base station and make sure robot can enter and exit normally

Issue Descriptions When the robot's battery level is below 10%, the robot will return to the base station to charge, and the cleaning task will be paused. Solution Robot will automatically start charging when it returns to the base station, and will resume cleaning automatically once the battery

Issue Descriptions The drying module temperature of the base station is too high, so the robot will use cold air to dry the mop during the drying process. Solution 1. Wait for 15 min, then go to app and enable drying. 2. If the issue cannot be resolved, disconnect the power cable of the base